US Healthcare Inbound Support Specialist

PCS; Pasig; On-site; PHP 246,000 - 357,000; Full time

Job summary

PCS in Pasig, Philippines is seeking a Customer Service Representative to support a US-based healthcare account. You will handle inquiries from patients and providers, provide accurate information, and resolve concerns while maintaining confidentiality.

The role requires at least 1 year in BPO or customer service, excellent English, and the ability to work US business hours/night shift onsite at Meralco Avenue, Ortigas.

Qualifications

• At least 1 year of BPO/customer service experience preferred.
• Healthcare account experience is an advantage; insurance/medical-related exp is a plus.

Responsibilities

• Handle inbound calls, emails, or chats from US healthcare customers.
• Assist customers with questions on services, benefits, eligibility, appointments, or account information.
• Provide accurate information based on procedures and account guidelines.

Skills

BPO experience

Healthcare account experience

Communication skills

Technical literacy

US night shift

Empathy

Tools

CRM systems

Multiple systems

Job description

PCS in Pasig, Philippines is seeking a Customer Service Representative to support a US-based healthcare account. You will handle inquiries from patients and providers, provide accurate information, and resolve concerns while maintaining confidentiality.

The role requires at least 1 year in BPO or customer service, excellent English, and the ability to work US business hours/night shift onsite at Meralco Avenue, Ortigas.