CBS - CUSTOMER SERVICE TEAM LEADER

Metrobank; Makati; In loco; PHP 360.000 - 600.000; Tempo pieno

Descrizione del lavoro

Metrobank seeks a Customer Service Team Leader to guide a high-performing team of Customer Service Representatives, ensuring responsive handling of cardholders’ requests and complaints.

You will participate in planning strategies to drive improvements and achieve unit performance targets in a busy, on-site environment with rotating shifts.

Competenze

• Bachelor’s degree from a college/university.
• At least 2 years work experience in Customer Service, preferably in a credit card company or related industry
• At least 1 year supervisory experience
• Excellent Oral and Written Communication Skills
• Strong operational knowledge of Creditmaster and CardPac applications
• Broad understanding of the different segments of the credit card business and the capacity to relate unit’s operations and performance metrics to the overall business of the company
• Must be amenable to work on site 100% and on shifting schedule (graveyard, nightshift, morning, midday, weekends/ holidays)

Mansioni

• Lead and motivate a high-performing customer service team.
• Ensure efficient handling of cardholders' requests and complaints.
• Plan team strategies to meet performance metrics and unit objectives.

Conoscenze

Communication skills

Team leadership

Customer service

Shift work adaptability

Formazione

Bachelor's degree

Strumenti

Creditmaster

CardPac

Descrizione del lavoro

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Job Summary:

A Customer Service Team Leader is responsible for ensuring a high performing and well-motivated team of Customer Service Representatives by providing efficient and competent customer service to cardholders’ requests and complaints. They also participates in team planning for appropriate strategies to drive and sustain improvement and to achieve the established performance metrics and objectives of the Unit.

Qualifications:

• Bachelor’s degree from a college/university
• At least 2 years work experience in Customer Service, preferably in a credit card company or related industry
• At least 1 year supervisory experience
• Excellent Oral and Written Communication Skills
• Strong operational knowledge of Creditmaster and CardPac applications
• Broad understanding of the different segments of the credit card business and the capacity to relate unit’s operations and performance metrics to the overall business of the company
• Must be amenable to work on site 100% and on shifting schedule (graveyard, nightshift, morning, midday, weekends/ holidays)