In-House Collections Representative | Financial Account

Private Advertiser; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO & 3 dependents

Retirement plan

Life insurance

Internal promotion

Annual raise

Night differential 15%

Company events

Health insurance

Promotion to permanent status

Paid training

Job summary

Private Advertiser is seeking a Specialist to deliver outstanding customer service through 100% phone-based interactions. You will handle inquiries about transactions, accounts, fraud, collections, payments, loans and rewards, via inbound and outbound calls in an onsite environment in Taguig.

The role requires strong English communication, basic computer skills, and at least 1 year of BPO voice experience. Training and opportunities for growth are provided, along with health and life insurance,

Qualifications

• Must be willing to work onsite and handle 100% phone-based interactions.
• Strong English communication skills, both spoken and written.
• Minimum 1 year BPO voice experience, international focus preferred.
• Proficient with basic computer functions (mouse, keyboard, internet searches).

Responsibilities

• Provide timely resolutions to customer queries via inbound/outbound calls on accounts (fraud, collections, payments, loans, charges/fees, rewards).
• Maintain professional, friendly communication and high level of customer service.
• Capture and document interactions accurately in the CRM/system.
• Collaborate with teams to resolve issues and ensure customer satisfaction.

Skills

Customer service

English communication

Phone-based support

Shift work readiness

Basic computer skills

Education

High School diploma

Job description

Job Description:

As a Specialist, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries. You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other issues.

Compensation and Benefits:

• HMO upon joining the company (plus free 3 dependents)

• Retirement Plan after 5 years of stay in the company

• Life Insurance on day 1

• Internal Promotion

• Annual Increase (Performance based)

• 15% Night Differential

Qualifications:

• Must be willing to work onsite and in a environment that requires to 100% phone based customer interaction.

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the internet and maneuvering in a window based environment strongly preferred.

• At lease High School or Senior High School Graduate with at least 1 year BPO voice international work experience

• Good to Excellent English communication skills

• Exceptional customer service orientation

• Willing to work on shifting schedule

Benefits:

• Company Christmas gift

• Company events

• Health insurance

• Life insurance

• Opportunities for promotion

• Paid training

• Promotion to permanent employee