Collections Specialist | ₱31k Package | Mortgage Account

Moder Solutions Inc.; Mandaue; Sur place; PHP 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Fixed weekends off

HMO coverage from day 1 (including dep

Attendance bonus ₱2,000 monthly

Performance-based incentives

Training and development programs

Career growth opportunities

Team engagement activities

Employee recognition awards

Year-end celebration

Résumé du poste

Moder Solutions Inc. is hiring a Collections Specialist to manage customer accounts, contact customers with overdue balances, and negotiate payments while upholding company policies.

You will resolve billing concerns, maintain accurate records, and contribute to hitting individual and team targets. This full-time onsite role is based in Alabang, Philippines, with a graveyard shift and opportunities for growth.

Qualifications

• College-level or college graduate.
• At least 1 year of BPO experience handling Billing Accounts, Financial Accounts, Collections, Payment Processing or related.
• Experience in billing or financial accounts.
• Strong analytical and problem-solving skills.
• Excellent English communication skills.

Responsabilités

• Contact customers regarding overdue accounts and outstanding balances.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Address billing concerns and account-related inquiries.
• Maintain accurate customer records and documentation.
• Comply with company policies, procedures, and regulatory requirements.
• Achieve individual and team performance targets.

Connaissances

Analytical skills

English communication

Problem solving

Formation

College Level or College Graduate

Description du poste

About the role

As a Collections Specialist, you will be responsible for managing customer accounts, contacting customers regarding outstanding balances, negotiating payment arrangements, resolving billing concerns, and delivering a positive customer experience while adhering to company policies and compliance standards.

Key responsibilities

• Contact customers regarding overdue accounts and outstanding balances.

• Negotiate payment arrangements while maintaining positive customer relationships.

• Address billing concerns and account-related inquiries.

• Maintain accurate customer records and documentation.

• Comply with company policies, procedures, and regulatory requirements.

• Achieve individual and team performance targets.

About you

• College Level or College Graduate

• At least 1 year of BPO experience handling any of the following: Billing Accounts, Financial Accounts, Collections, Payment Processing, Credit Card Fraud Claims

• Experience in billing or financial accounts

• Strong analytical and problem-solving skills

• Excellent English communication skills

• Willing to work full-time onsite in Alabang

• Willing to work on a graveyard shift

Benefits

• Fixed weekends off

• HMO Coverage from Day 1 (including dependents) with up to ₱200,000 coverage

• ₱2,000 Monthly Perfect Attendance Bonus

• Performance-based incentives

• Comprehensive training and development programs

• Career growth opportunities

• Supportive and dynamic work environment

• Monthly Engagement Activities

• Quarterly Employee Recognition Awards

• Annual Year-End Celebration