Implementation Specialist

MicroSourcing International; Manila; On-site; PHP 390,600 - 502,200; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring an Implementation Specialist in Metro Manila (Remote). The role offers full-time remote work with a monthly compensation of 35,000–45,000 PHP and work-from-home arrangements.

We value collaboration, detailed process execution, and a customer-first mindset, with benefits including healthcare starting on day one and opportunities for career growth.

Qualifications

• 1+ year of experience in customer onboarding, service delivery, implementation support, or related environments.
• Experience supporting repeatable customer deployments or service requests in a fast-paced, customer-focused setting.
• Experience working cross-functionally with internal teams, vendors, or third-party providers to support service delivery timelines.
• Basic understanding of service activation, provisioning, implementation coordination, or similar workflows.
• Ability to support small-scope customer implementations using established processes, timelines, and quality standards.
• Experience monitoring requests, maintaining records, and ensuring process compliance.
• Ability to coordinate equipment orders, shipment tracking, and vendor follow-up when needed.
• Maintain clear documentation, ticket updates, and status notes within internal systems.
• Support customer deployments by following defined workflows, handoff points, and escalation paths.
• Strong attention to detail and execution accuracy.
• Strong organizational and time-management skills.
• Ability to work within standardized workflows and service timelines.
• Strong communication and collaboration skills across teams and external stakeholders.
• Customer-focused mindset with commitment to consistency and quality.

Skills

Customer onboarding

Service delivery

Implementation support

Cross-functional collaboration

Documentation

Stakeholder communication

Time management

Attention to detail

Work with timelines

Vendor coordination

Process compliance

Clear status updates

Quality focus

Team collaboration

Tools

Zendesk

Job description

Implementation Specialist

Location: Metro Manila, Philippines (Remote) • Full-Time • Compensation: 35,000-45,000 PHP per month.

Work Setup: Work from home.

Why Join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of continuous learning and career advancement opportunities.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Qualifications

• 1+ year of experience in customer onboarding, service delivery, implementation support, telecommunications, or related operational environments preferred.
• Experience supporting repeatable customer deployments or service requests in a fast‑paced, customer‑focused setting.
• Experience working cross‑functionally with internal teams, vendors, partners, or third‑party providers to support service delivery timelines.
• Basic understanding of service activation, provisioning, implementation coordination, or similar operational workflows.
• Ability to support small‑scope customer implementations using established processes, timelines, and quality standards.
• Experience monitoring requests, maintaining accurate records, and ensuring process compliance.
• Ability to coordinate equipment orders, shipment tracking, and vendor follow‑up when needed.
• Maintain clear documentation, ticket updates, and status notes within internal systems.
• Support customer deployments by following defined workflows, handoff points, and escalation paths.
• Strong attention to detail and execution accuracy.
• Strong organizational and time‑management skills.
• Ability to work within standardized workflows and service timelines.
• Strong communication and collaboration skills across teams and external stakeholders.
• Customer‑focused mindset with commitment to consistency and quality.

Nice to Have

• Familiarity with ticketing, CRM, or service delivery platforms (such as Zendesk).
• Exposure to telecom, provisioning, porting, or similar service activation environments.
• Experience supporting multi‑site or repeatable rollout projects.
• Prior experience in VoIP, UCaaS, or telecommunications environments.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone and making room for opportunities for each individual to thrive.

For more information, visit https://www.microsourcing.com/. Terms & conditions apply.