Implementation Manager

Compliant Business Processing Philippines, Inc.; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Compliant Business Processing Philippines, Inc. is seeking an Implementation Manager to oversee external client product demands, develop project plans, and ensure timely, on-budget implementations that meet client expectations.

The role involves training, sales and negotiation, and account tracking across multiple waves, with a focus on operational readiness and effective governance. A bachelor’s degree and 3–5 years of related experience are required.

Qualifications

• Bachelor’s degree with 3–5 years of experience in a related field.
• Experience with CargoWise One is advantageous.
• Freight-forwarding/logistics experience is essential.
• Proficiency with new tools and technology.
• Strong organizational and time management skills.

Responsibilities

• Lead implementation of new accounts across multiple waves and manage both client and CBP staff through transitions.
• Manage cross-department project teams to ensure operational readiness of service launches.
• Design metrics and status reports to monitor progress against objectives and milestones.
• Evaluate and develop SOPs, training materials and other references.
• Train newly onboarded staff on freight forwarding fundamentals and email etiquette.
• Ensure overall project tracking, planning, coordination, and status reporting to stakeholders using effective communication channels.
• Assist in formulating service level targets with proper project governance, risk management and deliverables.
• Work with Client Manager to support execution and offshore transition of project plans.

Skills

Cross-functional coordination

Project management

Training & mentoring

Communication & negotiation

Analytical & problem solving

Education

Bachelor’s degree

Tools

CargoWise One

Job description

The Implementation Manager oversees and reviews external clients’ product demands, develops project plans and ensures that implementations are completed on time, within budget, and meet client expectations. The position may be involved in training, sales and negotiation, and account tracking.

Duties and Responsibilities

• Lead implementation of new accounts across multiple waves managing both client and CBP staff through successful transitions.
• Manage cross departmental project teams to ensure operational readiness of service launches.
• Responsible in designing metrics and status reports to monitor progress against project objectives and milestones.
• Evaluate and develop Standard Operating Procedures, Training materials and other references.
• Responsible in training newly onboarded staff on freight forwarding fundamentals, email etiquette and other basic skills.
• Ensure overall project tracking, planning, coordination, and status reporting to the various stakeholders (including Senior Management) using effective communication channels.
• Assist in the formulation of the service level targets with proper project governance (both Transition and Steady State projects), risk management and deliverables.
• Working with Client Manager to support the execution and implementation of project plans to transition business processes offshore.

Qualifications

• Must have a bachelor’s degree with a least 3-5 years of working experience in the related field
• Experiences in CargoWise One system is an advantage.
• Freight-forwarding/logistics experience is a must.
• Experience in using new tools and technology.
• With strong organizational and time management skills with the ability to plan and complete work within given timeline.
• Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization.
• Excellent communication and negotiation skills and demonstrated good problem solving, research and analytical skills to identify issues and provide solutions.
• Previous contact center experience in a voice account is an advantage.
• Amenable to work in rotating shifts, holidays, and weekends.