Implementation & Configuration Specialist

Visa; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Visa is a world leader in payments technology, delivering innovative solutions to clients across more than 200 countries. We seek a seasoned project manager to oversee implementations for Visa client institutions and processors in the assigned region, ensuring delivery meets client expectations and regulatory requirements.

The role requires coordinating internal resources, guiding client engagements, and maintaining detailed plans and logs.

Qualifications

• Bachelor’s degree or advanced degree required.
• Experience in banking/financial services or technical support.
• Experience in managing project plans, status reports, and issues logs.
• Experience coordinating internal and external resources for project delivery.
• Experience troubleshooting and documenting technical issues.
• Experience in client consultative guidance and requirements gathering.
• Fluency in Arabic, Russian, and French.

Responsibilities

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors, and internal stakeholders.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management monthly.
• Update and enhance internal support documents to assist internal and external stakeholders.
• Support biannual business enhancements and all Visa mandates.

Skills

Project management

Client guidance

Resource coordination

Troubleshooting

Communication

Education

Bachelor’s Degree

Advanced Degree

Job description

Visa is a world leader in payments technology, delivering innovative solutions to clients across more than 200 countries. We seek a seasoned project manager to oversee implementations for Visa client institutions and processors in the assigned region, ensuring delivery meets client expectations and regulatory requirements.

The role requires coordinating internal resources, guiding client engagements, and maintaining detailed plans and logs.