Configuration Consultant

Visa; Manila; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Job summary

Visa in Manila is seeking a Configuration Consultant to manage client configuration requests across our global network. You will execute complex configuration tasks, coordinate with clients and internal teams, and ensure accurate, auditable changes.

The role requires a Bachelor's in business/CS/IT, 8 years in customer support in software or financial services, and fluent English. You will train others, follow procedures, and provide after-hours support as needed.

Qualifications

• Bachelor’s degree in business, Finance, CS, IT or equivalent.
• 8+ years in a customer support role in software or financial/services.
• Strong MS Office skills and ability to explain technical terms simply.
• Excellent time management, organization and planning.
• Ability to train and mentor others and follow complex processes.
• Fluent English, both spoken and written.

Responsibilities

• Provide implementation and configuration support to Visa clients and regions.
• Manage configuration requests and meet deadlines through workload prioritisation.
• Coordinate with clients and internal teams to support new card programs and updates.
• Review and configure client requests, highlight discrepancies, ensure accuracy.
• Lead calls, explain processing implications, and ensure proper billing.
• Provide after-hours support and triage root cause for improvements.
• Document lessons learned and share knowledge with teams.
• Lead for corporate/client initiatives using best practices and analytics.

Skills

Execution excellence

Analytical ability

Communication skills

Time management

Mentoring others

Prioritisation

Calm under pressure

Fluent English

Education

Bachelor’s degree in business, Finance, CS, IT

Tools

MS Office (Outlook, Teams, Excel, PowerPoint, Word)

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

The Client Services team provides industry-leading operational support to Visa’s clients worldwide. Through deep expertise in payments, technology, and operational processes, the team serves as a trusted partner to clients and internal stakeholders, enabling the successful implementation, adoption, and scaling of Visa products and services.

Within Client Services, Client Configuration Management (CCM) enables clients to transact seamlessly across Visa’s global payment network. The team is responsible for the accurate, secure, and scalable configuration of client profiles and payment processing capabilities, ensuring compliance with operational, regulatory, and network requirements while supporting business growth and innovation.

What a Configuration Consultant does at Visa:

This is an individual contributor responsible for managing all types of configuration activities along with identifying and resolving issues of moderate complexity and taking a broad perspective to identify innovative solutions. This position is at a professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

Responsibilities

• Provide implementation and configuration support to assigned Visa clients and/or support to assigned countries/regions.
• Manage all types of configuration requests in support of client and Visa initiatives.
• Meet deadlines through effective management of workload and prioritization.
• Coordinate directly with clients or via internal stakeholders to understand program set-up requirements and manage steps required to support all new card program installations, processor conversions, and updates to existing programs without customer impact.
• Review, research, analyze, and configure each client configuration request in detail to ensure completeness and accuracy. Highlight discrepancies, inconsistencies, and incomplete information.
• Participate in calls associated with client configurations with internal stakeholders and / or clients. Be able to explain processing implications of client decisions.
• Accurately complete configuration tasks, adhering to all audit requirements and performing correct billing.
• Provide fast problem resolution support for production and testing configuration changes, provide out-of-hours support according to a rota, and report and triage root cause and process improvements to improve the service we deliver. Facilitate emergency requests and coordinate internal resources (i.e. real time changes with network operations).
• Provide problem-resolution support for production and testing configuration changes, reporting client incidents and managing them through to resolution.
• Evaluate incidents and document/share lessons learned with teams.
• Review and approve other team members’ implementation changes.
• Share knowledge with colleagues in learning of new products, services, and processes.
• Act as lead for corporate and/or client initiatives – both internal and external – using best practices, lessons learned, and technical/analytical skills.
• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e., Client Success, Client Implementation, & Testing).
• Represent customer system and operational requirements to internal Visa organizations.
• Prepare and lead training to internal and/or cross-functional teams and external clients, as applicable.
• Develop and contribute to department processes and procedures.

Why this is important to Visa:

The Configuration Consultant (individual contributor) develops configuration expertise in the overall set-up of client programs from a business, client, and technical perspective within Visa. Clients include financial institutions, third party processors, and non-traditional Fintech clients. This role is responsible for providing functional and technical consultative support to internal and external stakeholders for mid- to high- complexity programs, projects, and other implementation activities for clients.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What You Will Need:

• Bachelor’s degree in business, Finance, Computer Science, Information Technology or equivalent qualification
• A minimum of 8 years’ equivalent experience in a customer support role in software or in financial or information services
• Experience using standard MS Office tools (Outlook, Teams, Excel, PowerPoint, Word, etc.)
• Excellent time management, organization, and planning skills
• Ability to articulate technical terms or processes in simple terms to suit your audience.
• Strong expertise and specialized knowledge in areas of responsibility and tools required to support client configurations, or demonstrated ability to quickly absorb and apply technical knowledge to support the role.
• Ability to train and mentor others effectively.
• Ability to follow complex processes and procedures and to adjust to a continuously changing environment.
• Able to set priorities, influence others, and manage customer expectations
• Demonstrated ability to achieve results as part of an effective team, and ability to prioritise effectively and multi-task under deadlines
• Able to remain calm and professional in high stress situations
• Excellent verbal, written, and interpersonal communication skills.
• Fluency in spoken and written English.

Projects you will be a part of:

As part of the team, you will support and lead configuration activities for new issuer and acquirer programmes across Visa’s global network, together with complex updates to existing client configurations that optimise processing, enable new products and services, and protect the client and cardholder experience.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.