Implementation Analyst

CPI Outsourcing; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

CPI Outsourcing is seeking a Project Management professional in Metro Manila (Pasig) to oversee development, implementation, and client relationship activities. The role focuses on driving project milestones, coordinating with stakeholders, and ensuring adherence to SLAs and company processes.

The ideal candidate will bring formal knowledge in project management, strong communication, attention to detail, and experience with MS Office.

Qualifications

• Graduate of any business-related or IT-related course
• With relevant experience in timekeeping and payroll processing is preferred
• Must be knowledgeable in project management
• Must be proficient in MS Applications
• Must be adept in System Analysis and Design
• Must have excellent communication skills
• Must be keen on details
• Must be customer oriented
• Preferably resident of Pasig or Mandaluyong

Responsibilities

• Development: review module customization, define technical specifications, facilitate data migration and conversion, train users, prepare test cases/scripts, roll-out Go-Live, resolve issues in CPI's ticketing system, participate in conference calls, liaise between project stakeholders, propose value-added initiatives, ensure escalation to Systems Integration Manager.
• Implementation: perform project estimates during Proof of Concept, facilitate data gathering (interviews, conference calls, surveys), prepare BRD, finalize timelines, report milestones, manage sign-off, support User Acceptance Testing (internal, beta, parallel), consolidate and prepare User's Manual, facilitate user training, participate in post-mortem analysis, customize system per client requirements.
• Client Relationship Management: build rapport with internal and external clients, comply with SLAs.
• Resource Management: support cost-saving measures to meet financial objectives.
• Personal Leadership and Teamwork: ownership of personal learning, promote teamwork and discipline, comply with company policies.

Job description

Duties and Responsibilities

1. Development

• Review module customization
• Define technical specifications
• Facilitate data migration and conversion
• Facilitate User Training
• Prepare test cases/scripts
• Roll-out Project Go-Live
• Resolve issues lodged in CPI's Ticketing System
• Participate in conference calls relating to project deliverables
• Act as liason between Project Stakeholders
• Propose Project initiative that will add value for the team
• Ensure escalation of issues to Systems Integration Manager and other teams concerned
• Follow coding standard
• Observe and implement company process standard

2. Implementation

• Perform Project Estimates during Proof of Concept
• Facilitate Data Gathering through-
• Interview
• Conference Call
• Survey whenever necessary
• Prepare Business Requirement document
• Finalize Project Timelines
• Report Project Milestones
• Facilitate document sign-off requirement
• Facilitate User Acceptance Testing in the following-
• Internal Testing
• Beta Testing
• Parallel Testing
• Consolidate, review and prepare User's Manual
• Facilitate User Training
• Participate in post mortem analysis
• Develop and customize system according to the requirements of the client being implemented

3. Client Relationship Management

• Build rapport with internal and external clients through constant and effective communication on any service delivery related matters
• Strictly comply with internal and external Service Level Agreements (SLA)

4. Resource Management

• Support and recommend cost saving measures to meet financial objectives of the Company

5. Personal Leadership and Teamwork

• Take ownership of personal learning and development
• Ensure teamwork and discipline in the workplace
• Comply with internal controls and adhere to Company policies and procedures

Specifications

• Graduate of any business-related or IT-related course
• With relevant experience in timekeeping and payroll processing is preferred
• Must be knowledgeable in project management
• Must be proficient in MS Applications
• Must be adept in System Analysis and Design
• Must have excellent communication skills
• Must be keen on details
• Must be customer oriented
• Preferably resident of Pasig or Mandaluyong