Impactful Projects Lead – Delivery & Systems

Metrobank; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Metrobank is seeking a Project Delivery and Support Manager to ensure Operations Group projects are completed on time and within scope. You will coordinate documentation, manage cross-functional teams, and engage third-party providers to ensure successful implementation and post-implementation reviews.

Ideal candidates have 1–2 years in Customer Service & Operations, 1 year+ in process improvement or project management, and familiarity with Core Banking and CRM.

Qualifications

• Bachelor’s degree in business-related field.
• 1–2 years in Customer Service & Operations.
• 1 year+ in process improvement initiatives / project management / UAT.
• Familiar with Core System and CRM.
• Able to multitask and work under pressure with deadlines.
• Detail-oriented with strong follow-through.
• Willing to work overtime on weekdays, weekends, or holidays.

Responsibilities

• Lead and manage Group Operations projects to align with business requirements.
• Define and monitor project goals, scope, timing and cost.
• Coordinate with stakeholders and third-party providers.
• Ensure documentation and reporting for project deliverables.
• Identify risks, issues, and changes; escalate as needed.
• Conduct meetings from initiation to closeout and ensure proper documentation.
• Collaborate across units for smooth project transitions and post-implementation reviews.
• Monitor system performance and resolve issues with cross-functional teams.

Skills

Project management

Stakeholder coordination

UAT

CRM

Core Banking

Education

Bachelor’s degree

Tools

CRM

Core Banking

Reporting Tools

Job description

Metrobank is seeking a Project Delivery and Support Manager to ensure Operations Group projects are completed on time and within scope. You will coordinate documentation, manage cross-functional teams, and engage third-party providers to ensure successful implementation and post-implementation reviews.

Ideal candidates have 1–2 years in Customer Service & Operations, 1 year+ in process improvement or project management, and familiarity with Core Banking and CRM.