Customer Care Specialist: Solutions & Data-Driven Support

Metacom Careers; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Metacom Careers in the Philippines seeks a dedicated customer service representative to handle inquiries, assist customers with product questions, issues, and sales inquiries, and provide timely solutions.

You will also maintain accurate customer data and work in a collaborative team environment to meet performance targets, using strong problem-solving skills to address customer concerns and ensure a positive service experience for every interaction.

Qualifications

• Experience in customer service or similar front-line roles.
• Ability to communicate clearly and resolve issues promptly.

Responsibilities

• Handle inquiries and provide timely solutions.
• Assist customers with product questions, issues, and sales inquiries.
• Maintain accurate customer data.
• Collaborate with the team to meet performance targets and address customer concerns.

Skills

Customer service

Problem solving

Communication

Data entry

Tools

CRM software

Job description

Metacom Careers in the Philippines seeks a dedicated customer service representative to handle inquiries, assist customers with product questions, issues, and sales inquiries, and provide timely solutions.

You will also maintain accurate customer data and work in a collaborative team environment to meet performance targets, using strong problem-solving skills to address customer concerns and ensure a positive service experience for every interaction.