Customer Solutions Consultant — Cross-Functional Impact

Acquire Intelligence; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

Yearly kickoff party

Value Awards

Internal promotions

14th month pay

Referral incentives

Vacation leave

Sick leave

Birthday leave

Job summary

Acquire Intelligence invites you to join our offshore team supporting Australian clients from the Philippines. This Customer Solutions Consultant role focuses on back-office tasks across bookings, quotes, product identification, and scheduling support. You'll be cross-trained and work a day-shift with rotating hours within Philippine time.

The company values growth, learning, and collaborative success. The position offers meaningful work with talented teams, opportunities for internal

Qualifications

• Experience in a contact centre, back office, or transaction processing environment preferred.
• Comfortable navigating multiple systems concurrently (CRM, email, and chat).
• Proficient in Microsoft Office, especially Outlook and Excel.
• Strong attention to detail and accuracy under time pressure.

Responsibilities

• Handle booking confirmations and new job entries using approved templates.
• Prepare quotes and issue payment confirmations as needed.
• Respond to product identification requests and manage the manual queue.
• Review submitted information and conduct audits to ensure accuracy.
• Support scheduling by following up open jobs and rescheduling as required.
• Maintain high accuracy across data entry and case decisions.

Skills

Customer service mindset

Multi-tasking

Adaptability

Communication skills

Tools

CRM software

Microsoft Outlook

Microsoft Excel

CRM & chat tools

Job description

Acquire Intelligence invites you to join our offshore team supporting Australian clients from the Philippines. This Customer Solutions Consultant role focuses on back-office tasks across bookings, quotes, product identification, and scheduling support. You'll be cross-trained and work a day-shift with rotating hours within Philippine time.

The company values growth, learning, and collaborative success. The position offers meaningful work with talented teams, opportunities for internal