Impact-Driven QA Analyst, Finance & Compliance

Travel-Leisure-Co; Mabalacat; Hybrid; PHP 350,000 - 700,000; Full time

Job summary

Travel + Leisure Co. is seeking a Quality Assurance Analyst to monitor and improve the accuracy, integrity, and ethical conduct of operations within Consumer Finance.

You will conduct structured QA reviews across lending, payments, transfers, and customer interactions, ensuring compliance with NCCP, AML/CTF, Privacy, and internal policy while delivering actionable insights to leadership.

Qualifications

• Experience in quality assurance and compliance monitoring in financial operations.
• Understanding of NCCP, AML/CTF, Privacy, and related regulations.
• Ability to interpret data and translate findings into actionable recommendations.
• Familiarity with QA systems or reporting tools is advantageous.

Responsibilities

• Conduct structured quality reviews of calls, emails, applications, and transactions across functions.
• Assess adherence to policy, procedure, and regulatory obligations (NCCP, AML/CTF, Privacy, SOX).
• Evaluate data entry accuracy and correctness of decision outcomes.
• Maintain QA checklists, scoring frameworks, and evidence logs.
• Prepare QA performance reports and identify root causes.
• Collaborate with data teams to integrate QA outcomes into dashboards.
• Provide targeted feedback to improve decision quality and customer experience.
• Escalate significant findings that may indicate compliance or risk.

Skills

Quality Assurance

Compliance Monitoring

Credit Assessment

Financial Operations

Data Analysis

Regulatory Knowledge

Analytical Thinking

Tools

Excel

Word

Outlook

SharePoint

Teams

Tableau

Power BI

Job description

Travel + Leisure Co. is seeking a Quality Assurance Analyst to monitor and improve the accuracy, integrity, and ethical conduct of operations within Consumer Finance.

You will conduct structured QA reviews across lending, payments, transfers, and customer interactions, ensuring compliance with NCCP, AML/CTF, Privacy, and internal policy while delivering actionable insights to leadership.