QA Analyst I: Call Quality & Data Insights

Travel-Leisure-Co; Mabalacat; On-site; PHP 424,000 - 647,000; Full time

Job summary

Travel + Leisure Co. in the Philippines is seeking a Quality Assurance Analyst I to join our Consumer Finance team.

The role focuses on QA and risk expertise, designing call monitoring strategies and improving associate performance across a global client base. You will plan, measure, and analyze data, manage the call monitoring program, and collaborate with call center teams and other business units to reduce errors and sustain strong controls.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Experience in quality assurance or risk management is preferred.
• Experience with call center processes is a plus.

Responsibilities

• Plan, measure, and analyze data to evaluate service quality gaps.
• Manage the quality call monitor program and provide feedback to associates.
• Coordinate quality process development with relevant departments.
• Use PowerBI and SAS to pull and analyze data for monitoring.
• Conduct new hire training on call monitoring best practices.

Skills

Data analysis

Attention to detail

Collaboration

Communication

Time management

Education

Bachelor’s degree or equivalent experience

Tools

PowerBI

SAS

Excel

PowerPoint

Word

Job description

Travel + Leisure Co. in the Philippines is seeking a Quality Assurance Analyst I to join our Consumer Finance team.

The role focuses on QA and risk expertise, designing call monitoring strategies and improving associate performance across a global client base. You will plan, measure, and analyze data, manage the call monitoring program, and collaborate with call center teams and other business units to reduce errors and sustain strong controls.