Customer Service Representative (iGaming)

Funtomato Consultancy Inc.; Makati; On-site; PHP 240,000 - 320,000; Full time

Job summary

Funtomato Consultancy Inc. is seeking a Customer Service Representative to join our Makati City team on-site. You will provide timely and professional assistance to customers about product features, accounts, and general concerns, while working a compressed 12-hour day schedule four days a week.

You will troubleshoot, explain features, document interactions, and escalate issues when needed. The role requires strong English communication, a minimum of 2 years in customer service, a

Qualifications

• 2 years of customer service experience.
• Strong written and verbal English communication.
• Good problem-solving and critical-thinking abilities.
• Customer-oriented, patient and professional.
• Basic technical knowledge and familiarity with support platforms.
• Able to work independently while collaborating with a team.
• Willing to work a shifting schedule, including weekends and holidays.

Responsibilities

• Provide timely, professional assistance to customers regarding product features, accounts, and concerns.
• Guide customers through basic troubleshooting and resolve account/product issues.
• Explain product features, functions, and available content clearly and accurately.
• Record and organize customer concerns using the company’s support platform.
• Escalate and resolve concerns with internal departments as needed.
• Review feedback to identify common issues and improve customer experience.
• Stay informed about product updates and changes.
• Assist in maintaining FAQs and support guides.

Skills

Customer service

English communication

Problem solving

Customer oriented

Technical knowledge

Independent worker

Team collaboration

Shift work

Job description

Customer Service Representative | Makati City | On-site
Location: Salcedo Village, Makati
Schedule: 4 days per week with compressed hours (12 hours/day with 1 hour and 20 mins break)

Key Responsibilities

• Provide timely and professional assistance to customers regarding product features, accounts, and general concerns.

• Guide customers through basic troubleshooting and help resolve account or product-related issues.

• Explain product features, functions, and available content clearly and accurately.

• Record and organize customer concerns and interactions using the company’s support platform.

• Work closely with internal departments to **escalate** and resolve concerns that require further assistance.

• Review customer feedback and identify common issues that may help improve the overall customer experience.

• Stay informed about product updates, new features, and changes.

• Assist in maintaining and improving FAQs, support guides, and other customer service resources.

Qualifications

• At least 2 years of customer service experience, preferably in the gaming, mobile application, technology, or related industry.

• Strong written and verbal communication skills in English.

• Good problem-solving and critical-thinking abilities.

• Customer-oriented, patient, and professional when handling different types of concerns.

• Basic technical knowledge and familiarity with customer support platforms and software.

• Able to work independently while also collaborating effectively with a team.

• Willing to work on a shifting schedule, including weekends and holidays.