Identity & Access Management Process Manager (IAM)

Henkel; Makati; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellbeing programs

HMO healthcare coverage

Provident Fund

Employee Share Plan

Group Life Insurance

Job summary

Henkel is seeking a Global IAM Process & Access Governance Manager to define, govern, and continuously improve IAM processes across the enterprise. This role emphasizes JML, governance, and M&A/divestment activities, with a focus on strengthening team capability and driving improvements.

The candidate will lead end-to-end IAM activities, define KPIs, and guide AI governance and SoD practices, while partnering with HR, IT, and business teams to ensure compliant and secure access across regions.

Qualifications

• Eight+ years of IAM experience in global environments.
• Strong knowledge of IAM governance and JML lifecycle.
• Experience with M&A and divestments from an IAM perspective.
• Knowledge of AI governance and SoD controls; stakeholder collaboration.

Responsibilities

• Maintain global IAM processes, policies, standards, and controls across regions.
• Design and optimize end-to-end Joiner-Mover-Leaver processes with HR and IT.
• Define KPIs and quality measures for IAM processes; lead M&A/divestment IAM activities.
• Manage communications and escalations; ensure timely resolution and stakeholder alignment.
• Identify automation opportunities and drive continuous process improvement.
• Provide guidance and knowledge sharing for IAM stakeholders and teams.
• Establish AI governance and SoD practices for secure access management.
• Define AI-related access and risk management in line with enterprise frameworks.

Skills

IAM governance

JML lifecycle

Stakeholder management

Process improvement

AI governance

SoD controls

Team collaboration

Education

Bachelor's Degree

Job description

About this Position

The Global IAM Process & Access Governance Manager defines, governs, and continuously improves IAM processes across the enterprise. The role ensures secure, compliant, and efficient IAM operations globally, with a strong focus on Joiner–Mover–Leaver (JML) processes, IAM governance, and M&A/divestment activities. The role also plays a key part in strengthening team capability and driving continuous improvement.

What You´ll Do

• Own and maintain global Identity & Access Management (IAM) processes, policies, standards, and controls; Ensure consistent and compliant execution of IAM governance across regions and platforms
• Design and optimize end-to-end JML processes in collaboration with HR, IT, and business teams
• Define KPIs, controls, and quality measures for IAM processes; Lead IAM process activities for mergers, acquisitions, and divestments
• Drive effective end‑user communication, including process updates, service impacts, and expected actions; Manage escalations related to IAM process issues, ensuring timely resolution and stakeholder alignment
• Identify opportunities for automation, standardization, and process improvement; Support IAM transformation initiatives and adoption of best practices
• Provide guidance, documentation, and knowledge sharing for IAM stakeholders; Actively contribute to team development and a strong IAM community culture
• Establish AI governance and SoD practices to ensure secure and compliant access management
• Define and govern AI-related access, compliance, and risk management processes in alignment with enterprise AI Governance frameworks

What makes you a good fit

• Bachelor's Degree in Information Technology, Finance, Computer Science, or any related course
• Minimum of eight (8) years of relevant experience in IAM global environments, with strong expertise in IAM governance, process ownership, and end-to-end Joiner-Mover-Leaver (JML) lifecycle management
• Experienced in supporting M&A and divestment initiatives from an IAM perspective, ensuring secure user onboarding, access transitions, and risk mitigation throughout organizational changes
• Strong understanding of IAM controls, compliance requirements, access risks, and governance frameworks, with additional knowledge of AI Governance and Segregation of Duties (SoD) controls
• Effective stakeholder manager and communicator, able to collaborate across business and IT teams to drive alignment, resolve challenges, and deliver sustainable IAM solutions
• Proactive, accountable, and detail-oriented team player with a continuous learning mindset, committed to process improvement, organizational maturity, and collective team success
• Amenable to work on a mid-shift schedule (12:00 NN to 9:00 PM) PH time on a hybrid work set-up

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.