ICT Specialist

International Committee of the Red Cross (ICRC); Makati; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

International Committee of the Red Cross (ICRC) in Makati, Philippines, seeks an ICT professional to lead service delivery, analytics, and digital solutions development. You will configure BI dashboards, support end-users, and document processes to enable efficient operations across the organization.

The role emphasizes data-driven decision-making, stakeholder training, and delivering practical ICT solutions in a complex humanitarian context. Fluency in English is required; French is a plus.

Qualifications

• Bachelor’s degree or equivalent with relevant ICT experience.
• Strong written and spoken English; French is a plus.
• Good practical ICT knowledge and end-user support experience.
• Proven troubleshooting and problem-solving skills.
• Experience with BA practices: requirements gathering, data modeling, translating needs.
• Experience building or configuring simple apps and workflow automations.
• Experience with data visualization and BI tools for reporting and dashboards.
• Experience implementing digital solutions in ICT/business environments.
• Ability to communicate technical concepts to non-technical stakeholders.

Responsibilities

• ICT Service Delivery: diagnose and resolve incidents within SLAs and manage hardware, assets, and user administration.
• Data Analytics & BI: develop dashboards and data models to support decision-making across the org.
• Digital Solutions Development: design and deploy simple apps and automation tools to streamline processes.
• Stakeholder Support & Training: provide guidance and basic training on new tools and dashboards.
• Documentation & Knowledge Management: maintain technical docs and knowledge base articles.

Skills

End-user support

Data analysis

Business analysis

Power BI

Power Apps

Power Automate

BI tools

Data visualization

Troubleshooting

User training

Education

Bachelor’s degree in Computer Science/IT

Tools

Fabric

Power Platform

Job description

RESPONSIBILITIES

• ICT Service Delivery: Diagnose and resolve incidents across the ICT service catalogue within agreed SLAs, ensuring minimal disruption to operations. This includes workplace and hardware deployment, user administration, shared responsibility for incident and request queues, and maintenance of hardware and asset inventory.

• Data Analytics & Business Intelligence: Develop and maintain BI dashboards, reports, and data models (e.g. Power BI, Fabric) to support requirements gathering, business analysis, and data-driven decision-making across the organization.

• Digital Solutions Development: Design, configure and deploy simple applications and automation tools (e.g. Power Apps, Power Automate) to streamline business processes and enhance operational efficiency.

• Stakeholder Support & Training: Provide guidance and basic training to end-users on new tools, dashboards, and applications to support effective use and adoption across teams.

• Documentation & Knowledge Management: Maintain clear technical documentation, process guides, and knowledge base articles to support continuity and knowledge transfer.

REQUIRED PROFILE

• Bachelor’s degree in Computer Science/information Technology/related fields; candidates from other disciplines with relevant experience may be considered.

• Good command (spoken and written) of English, French an asset.

• Good practical ICT knowledge.

• Proven troubleshooting and problem-solving skills.

• Experience in providing end-user support.

• Working knowledge of Business Analysis (BA) practices, including requirements gathering, data modeling, and translating business needs into technical solutions.

• Experience developing or configuring simple applications, workflow automations, or low-code/no-code digital solutions (e.g. Power Apps, Power Automate, or equivalent platforms).

• Experience with data visualization and Business Intelligence (BI) tools (e.g. Power BI, Fabric, or similar platforms) for reporting and dashboard creation.

• Experience contributing to the implementation or improvement of digital solutions within an ICT or business environment.

• Good understanding of data and digital literacy concepts, and the practical application of digital tools to support informed business decision-making.

• Ability to communicate technical concepts clearly to non-technical stakeholders and support user adoption of new tools.

Application deadline: October 18, 2026