Hybrid Virtual Admin & Client Care Specialist

ConnectOS; Mandaluyong; Hybrid; PHP 290,000 - 469,000; Full time

Benefits offered by this job

HMO on Day 1 + 1 free dependent after

13th Month Pay

Paid Vacation and Sick Leave

Medical, Dental Coverage

Balance and career growth

Job summary

ConnectOS is seeking a Virtual Assistant in the Philippines to ensure smooth front desk operations and high-quality client care. The role combines administrative support with proactive client engagement and process improvement within a hybrid setup.

You will act as the first point of contact, handle inquiries, assist with care packages, and support cross-functional teams to streamline workflows and document standard procedures.

Qualifications

• Excellent communication and interpersonal skills are essential for frontline client engagement.
• Prior experience in healthcare, NDIS, aged care, or community services is highly regarded.
• A good understanding of WHS and compliance standards within care services is required.

Responsibilities

• Manage virtual front desk operations and client inquiries with professionalism.
• Coordinate intake, referrals, and CHSP/NDIS related client support.
• Support marketing initiatives and community engagement efforts, especially for CALD communities.
• Document and maintain accurate consumer records; ensure data integrity.

Skills

Communication

Interpersonal skills

Healthcare experience

Education

Certificate III in Administration or equivalent

Job description

ConnectOS is seeking a Virtual Assistant in the Philippines to ensure smooth front desk operations and high-quality client care. The role combines administrative support with proactive client engagement and process improvement within a hybrid setup.

You will act as the first point of contact, handle inquiries, assist with care packages, and support cross-functional teams to streamline workflows and document standard procedures.