Admin Assistant (AU Healthcare - NDIS, Hybrid)

ConnectOS; Metro Manila; Hybrid; PHP 290,000 - 469,000; Full time

Benefits offered by this job

HMO on Day 1 + 1 free dependent after

13th Month Pay

Leave credits and cash conversion of 0

Emergency and Bereavement Leave

Job summary

ConnectOS in Metro Manila is seeking a Virtual Assistant to manage front desk operations, provide administrative support, and engage clients. The role combines high-level customer care with efficiency across daily activities.

You will be the first point of contact, handling calls and inquiries, coordinating referrals and intake for CHSP/NDIS, and contributing to marketing and community outreach while ensuring data integrity.

Qualifications

• Certificate III in Administration or equivalent (desirable).
• Excellent communication and interpersonal skills.
• Experience in healthcare/NDIS/aged care/community services.
• Right to work in Australia; Police check, Working with Children Check, NDIS Worker Screening Check; COVID-19 vaccination (2 doses).

Responsibilities

• Ensure a virtual reception experience that is organised, professional, and welcoming.
• Handle calls, emails, and inquiries promptly and courteously.
• Coordinate CHSP referrals, intake coordination, and NDIS-related client support.
• Support rostering with schedule updates and staff availability.
• Assist with marketing initiatives, community engagement, and CALD outreach.

Skills

Excellent communication

Interpersonal skills

Healthcare experience

Education

Certificate III in Administration or equivalent

Job description

Schedule: Monday - Friday (7:00 AM - 4:00 PM PHT)

Work Set-Up: Hybrid

Company Summary

This is an inclusive organisation that respects participants choices and diversity in the provision of care and services in supportive environments. The lives of our participants are central to care planning and delivery, enabling a flexible and responsive transition through our services.This company is committed to fulfilling all legal and ethical responsibilities, with an overarching philosophy of care that reflects the vision of the organisation in a collaborative approach with participants and their careers.

Position Summary

The Virtual Assistant - Philippines plays a pivotal role in ensuring seamless front desk operations, administrative support, and client engagement. This position combines high-level customer care with to deliver exceptional service experiences and drive efficiency across daily operations. Acting as the first point of contact for clients and stakeholders, this role demands a proactive, detail-oriented professional who thrives in a dynamic environment.

Key Responsibilities

Front Desk Operations

• Ensure a virtual reception experience that is organised, professional, and welcoming.
• Manage incoming calls, emails, and inquiries promptly and courteously.
• Resolve or escal...
• Uphold company protocols, policies, and procedures in all client-facing interactions.

Client Relationship & Engagement

• Act as the primary contact for clients, families, caregivers, and external stakeholders.
• Provide tailored support and guidance to clients throughout their engagement.
• Respond to inquiries regarding services, eligibility, and approvals for care packages.
• Address and resolve complex client concerns, ensuring follow-up communication.
• Promote and inform clients of upcoming events and services.

Process Improvements & Operations Support

• Identify and implement improvements in administrative and reception procedures.
• Collaborate with leadership to streamline virtual front desk and client workflows.
• Develop and document standard operating procedures to enhance efficiency.

Administrative & Marketing Support

• Oversee virtual administrative functions including data entry, record keeping, and document management.
• Support CHSP referrals, intake coordination, and NDIS-related client support.
• Maintain accurate consumer records and ensure data integrity.
• Assist with marketing initiatives, community engagement, and promotional efforts targeting CALD communities.
• Collect client feedback to inform service improvement and innovation.

Cross-Functional Collaboration

• Liaise with internal departments to ensure coordinated service delivery.
• Support rostering team with schedule updates and staff availability.
• Participate in virtual meetings and contribute to operational planning.
• Handle general clerical tasks including digital filing, transcribing, and correspondence.

• Other tasks as delegated to support the ongoing functioning of the company.

What You Bring To The Role

• Certificate III in Administration or equivalent (desirable)
• Excellent communication and interpersonal skills
• Prior experience working in healthcare, NDIS, aged care, or community services (highly regarded)
• Ability to comply with and awareness of work health and safety (WHS)
• Sound understanding of compliance in Aged Care and NDIS (including the quality standards, WHS, infection prevention and control, and SIRS) setting
• The right to work unrestricted in Australia (evidence will be required)
• A current National Police Records check, dated no later than 3 months from application (or willing to apply for one)
• Working with Children Check (or willing to apply for one)
• NDIS Workers Screening Check (or willing to apply for one)
• Minimum 2 doses of the COVID-19 vaccination

Benefits

• HMO on Day 1 + 1 free dependent after 1 year of service.
• Mandatory Government Benefits and 13th Month Pay.
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave.

Additional

• Hybrid Set-Up
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.