Hybrid VCC Operations Specialist—Payments & Support

WebBeds; Mandaluyong; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

WebBeds is hiring a VCC Operations Executive in Mandaluyong for a hybrid, full-time role. You will manage day-to-day virtual card processing, resolve payment issues, and respond to queries from hotels, suppliers, and internal teams.

You will support senior leadership and ensure timely supplier payments while upholding financial controls. The ideal candidate has 1–2 years in related fields, a bachelor’s degree, and experience with ERP systems and support platforms like Freshdesk or Zendesk.

Qualifications

• Bachelor’s degree or college qualification in a relevant field.
• 1–2 years of relevant work experience in shared services, customer service, hotel operations, or travel industry.

Responsibilities

• Process virtual card payments accurately and within required timelines.
• Investigate unsuccessful payments and perform virtual card reissues, reversals, or deletions as needed.
• Respond to payment queries from hotels, contract managers, customer service teams, suppliers, and other stakeholders.

Skills

English communication

Customer service

Problem solving

Teamwork

Education

Bachelor’s degree

Tools

Freshdesk

Zendesk

ERP systems

Job description

WebBeds is hiring a VCC Operations Executive in Mandaluyong for a hybrid, full-time role. You will manage day-to-day virtual card processing, resolve payment issues, and respond to queries from hotels, suppliers, and internal teams.

You will support senior leadership and ensure timely supplier payments while upholding financial controls. The ideal candidate has 1–2 years in related fields, a bachelor’s degree, and experience with ERP systems and support platforms like Freshdesk or Zendesk.