Hybrid Televerification Agent – Payments Verification

American Express Company; Taguig; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Flexible hybrid work model

Wellness and support programs

Job summary

American Express is seeking a Televerification Agent in the Philippines. You will place outbound calls to suppliers to verify card acceptance and payment remittance details, following approved scripts and procedures.

The role emphasizes accuracy, compliance, and collaboration within a fast-paced team environment. Responsibilities include researching opportunities, validating contact information, and documenting outcomes in internal systems.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service, sales, retail, hospitality, call center, or related environment.
• Strong attention to detail with the ability to gather, validate, and document accurate information.
• Basic computer skills and ability to navigate multiple systems with guidance.
• Ability to follow defined processes, approved scripts, and standard operating procedures.
• Ability to work in a fast-paced, team-oriented environment while meeting productivity and quality goals.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel.

Responsibilities

• Conduct outbound calls and follow-up outreach to suppliers to verify American Express acceptance and payment remit details.
• Review assigned opportunities, complete required pre-call research, and validate supplier, buyer, and contact information.
• Identify the appropriate decision maker and capture accurate contact, acceptance, payment, fee, limit, and remittance details.
• Use approved scripts, templates, and procedures to ensure consistent, compliant supplier interactions.
• Document call outcomes, outreach attempts, supplier details, and required notes accurately in internal systems.
• Escalate incomplete, mismatched, or questionable information to the appropriate support team.
• Meet productivity, quality, accuracy, and compliance expectations in a structured team environment.

Skills

Attention to detail

Verbal and written communication

Team environment

Microsoft Office proficiency

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

American Express is seeking a Televerification Agent in the Philippines. You will place outbound calls to suppliers to verify card acceptance and payment remittance details, following approved scripts and procedures.

The role emphasizes accuracy, compliance, and collaboration within a fast-paced team environment. Responsibilities include researching opportunities, validating contact information, and documenting outcomes in internal systems.