Televerification Agent

American Express; Taguig; Híbrido; PHP 240 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive base salaries

Bonus incentives

Flexible hybrid work model

Wellness and support programs

Resumo da oferta

American Express is seeking a Televerification Agent in the Philippines. You will place outbound calls to suppliers to verify card acceptance and payment remittance details, following approved scripts and procedures.

The role emphasizes accuracy, compliance, and collaboration within a fast-paced team environment. Responsibilities include researching opportunities, validating contact information, and documenting outcomes in internal systems.

Qualificações

• High school diploma or equivalent.
• 1 year of experience in customer service, sales, retail, hospitality, call center, or related environment.
• Strong attention to detail with the ability to gather, validate, and document accurate information.
• Basic computer skills and ability to navigate multiple systems with guidance.
• Ability to follow defined processes, approved scripts, and standard operating procedures.
• Ability to work in a fast-paced, team-oriented environment while meeting productivity and quality goals.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel.

Responsabilidades

• Conduct outbound calls and follow-up outreach to suppliers to verify American Express acceptance and payment remit details.
• Review assigned opportunities, complete required pre-call research, and validate supplier, buyer, and contact information.
• Identify the appropriate decision maker and capture accurate contact, acceptance, payment, fee, limit, and remittance details.
• Use approved scripts, templates, and procedures to ensure consistent, compliant supplier interactions.
• Document call outcomes, outreach attempts, supplier details, and required notes accurately in internal systems.
• Escalate incomplete, mismatched, or questionable information to the appropriate support team.
• Meet productivity, quality, accuracy, and compliance expectations in a structured team environment.

Conhecimentos

Attention to detail

Verbal and written communication

Team environment

Microsoft Office proficiency

Basic computer skills

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Job Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

Description

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. U.S. Merchant Acquisition and Sales Enablement (MASE) is an organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance. Merchant Acquisition and Sales Enablement team contributes billions in annual new charge volume to the U.S. merchant business, focused on driving growth in B2B spend by enabling our Global Commercial Services buyers to spend on to the AXP network.

How will you make an impact in this role?

The Televerification Agent is responsible for placing outbound calls to suppliers to verify American Express card acceptance, payment remit information, and supplier-specific payment policies. This role supports supplier enablement by researching assigned opportunities, contacting the appropriate decision maker, accurately documenting outcomes, and following approved scripts, procedures, and compliance expectations.

Key Responsibilities

• Conduct outbound calls and follow-up outreach to suppliers to verify American Express acceptance and payment remit details.
• Review assigned opportunities, complete required pre-call research, and validate supplier, buyer, and contact information.
• Identify the appropriate decision maker and capture accurate contact, acceptance, payment, fee, limit, and remittance details.
• Use approved scripts, templates, and procedures to ensure consistent, compliant supplier interactions.
• Document call outcomes, outreach attempts, supplier details, and required notes accurately in internal systems.
• Escalate incomplete, mismatched, or questionable information to the appropriate support team.
• Meet productivity, quality, accuracy, and compliance expectations in a structured team environment.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service, sales, retail, hospitality, call center, or a related customer-facing environment.
• Strong attention to detail with the ability to gather, validate, and document accurate information.
• Basic computer skills and ability to navigate multiple systems with guidance.
• Ability to follow defined processes, approved scripts, and standard operating procedures.
• Ability to work in a fast-paced, team-oriented environment while meeting productivity and quality goals.
• Attention to detail and ability to follow defined processes
• Financial services or payments industry experience, a plus
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel

Additional Details

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.