Hybrid Technical Support Analyst - English-Savvy Helpdesk

Cambridge University Press & Assessment | Manila; Makati; Hybrid; PHP 346,000 - 446,000; Full time

Benefits offered by this job

HMO Coverage

Life Insurance on Day 1

Paid Annual Leaves

Flexibleschedule

Job summary

Cambridge University Press & Assessment, Manila, is hiring a Technical Support Analyst to join our Global Technical Support team in Manila. The role involves resolving technical issues related to Cambridge's digital products for teachers, administrators, and users, with a focus on English support and cross-team collaboration.

We operate in a hybrid environment with a two-day-a-week in-office schedule. Salary range ₱31,000 - ₱40,000 monthly, with comprehensive benefits and opportunities for

Qualifications

• Strong English communication skills.
• Background in technical support or related customer service roles.
• Team player with good written and verbal communication.

Responsibilities

• Provide technical support to external customers and Cambridge Sales and CS Teams.
• Investigate issues and liaise with senior technical team members for resolutions.
• Gather technical information via email and phone support to address customer inquiries.
• Resolve both basic and complex customer issues in a timely manner.

Skills

English communication

Technical support

Team player

Attention to detail

Job description

Cambridge University Press & Assessment, Manila, is hiring a Technical Support Analyst to join our Global Technical Support team in Manila. The role involves resolving technical issues related to Cambridge's digital products for teachers, administrators, and users, with a focus on English support and cross-team collaboration.

We operate in a hybrid environment with a two-day-a-week in-office schedule. Salary range ₱31,000 - ₱40,000 monthly, with comprehensive benefits and opportunities for