Global Technical Support Analyst (English) – Hybrid

Cambridge University Press & Assessment

Manila

Hybrid

PHP 346,000 - 446,000

Full time

8 days ago

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Benefits offered by this job

Regular Employment on Day 1

HMO Coverage & Life Insurance on Day 1

Paid Annual Leaves (Vacation, Well‑be…

Flexible schedule & hybrid work

Career growth opportunities

Job summary

Cambridge University Press & Assessment in Manila ищет Technical Support Analyst для присоединения к нашей Global Technical Support команде. Роль фокусируется на решении технических вопросов для английского направления цифровых продуктов, обслуживая внешних клиентов, учителей и администраторов, в гибком офисном формате в Макати.

Идеальный кандидат владеет английским языком, имеет как минимум год опыта в технической поддержке или клиентском сервисе, и обладает сильными навыками тайм-менеджмента и

Qualifications

Strong English communication skills and technical support background.
At least 1 year of experience in technical support or customer service.
Able to work in shifting schedules.
Excellent time management and prioritization.
Good oral and written communication.

Responsibilities

Provide technical support to external customers and Cambridge teams for the English business stream.
Investigate issues to provide resolutions and liaise with senior technical staff.
Gather technical information via email and phone to resolve issues.
Analyze symptoms to identify underlying problems and escalate as needed.
Address customer queries and resolve them in a timely manner.