Hybrid Customer Support Advisor

Operations; Manila; Hybrid; PHP 268,000 - 335,000; Full time

Benefits offered by this job

Healthcare benefits

Hybrid work arrangement

Paid leave

Job summary

Cambridge English Customer Support team in Manila is seeking a Customer Support Advisor to log, track and provide first-line support for queries from our global customer base. You will support inquiries via phone, chat, and email, contributing to service improvements in a hybrid work environment.

Reporting to the Technical Support Manager, you will help maintain high-quality customer experience, collaborate with colleagues, and support learners and teachers worldwide in a dynamic setting.

Qualifications

• 1-2 years of experience in a customer support role with experience in CRM/Call Logging software.
• High level of English communication skills, both written and verbal.
• Strong organizational skills and ability to manage a large workload with multiple tasks.

Responsibilities

• Provide effective and efficient customer service for all enquiries arriving into the Helpdesk via telephone, chat, email and websites.
• Proactively seek to improve the service offered by the Helpdesk and develop personal skills.
• Identify complaints and ensure they are recorded and addressed.

Skills

CRM/Call Logging software

English communication

Organizational skills

Stakeholder management

Education

Customer service qualification

CEFR C1 English qualification

Tools

CRM software

Job description

Cambridge English Customer Support team in Manila is seeking a Customer Support Advisor to log, track and provide first-line support for queries from our global customer base. You will support inquiries via phone, chat, and email, contributing to service improvements in a hybrid work environment.

Reporting to the Technical Support Manager, you will help maintain high-quality customer experience, collaborate with colleagues, and support learners and teachers worldwide in a dynamic setting.