Hybrid Support Engineer - WordPress & Shopify Expert

Newfold Digital; Cebu City; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

HMO benefits

Two dependents coverage

Punctuality bonus

Generous vacation policy

Job summary

Bluehost in the Philippines is seeking a Support Engineer for Yoast products, with strong English and at least 2 years in customer service. You will assist customers via live chat, email and video support, and work with WordPress and Shopify platforms.

Hybrid work setup with on-site days and shifting schedules. Familiarity with Jira, Confluence, Help Scout is a plus, and experience in sales is advantageous. Join a diverse team and help customers succeed online.

Qualifications

• Proven experience in customer service and technical support.
• Experience answering questions on Yoast products and payments queries.
• Identify upsell/cross-sell opportunities relevant to customer needs.
• Willingness to work on-site and with shifting schedules.

Responsibilities

• Answer questions over chat and email promptly and helpfully.
• Provide excellent customer service and technical support.
• Assist with topics from Yoast products to payments and related inquiries.
• Identify opportunities to upsell or cross-sell relevant products or services.

Skills

Customer service

English proficiency

WordPress experience

Shopify experience

Sales experience

Live chat support

Slack familiarity

Team collaboration

Tools

Jira

Confluence

Help Scout

Job description

Bluehost in the Philippines is seeking a Support Engineer for Yoast products, with strong English and at least 2 years in customer service. You will assist customers via live chat, email and video support, and work with WordPress and Shopify platforms.

Hybrid work setup with on-site days and shifting schedules. Familiarity with Jira, Confluence, Help Scout is a plus, and experience in sales is advantageous. Join a diverse team and help customers succeed online.