Support Engineer (WordPress/Shopify) – Hybrid On-site

Newfold Digital

Metro Manila

Hybrid

PHP 350,000 - 520,000

Full time

2 days ago

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Job summary

Newfold Digital is seeking a Support Engineer to join Bluehost/Yoast teams in a hybrid setup. The role focuses on answering customer inquiries via live chat and email, delivering high-quality WordPress support, and assisting with customer care.

The ideal candidate has 2+ years in customer service, strong English, and hands-on WordPress experience, with Shopify familiarity as a plus. On-site and shifting schedules are required.

Qualifications

2+ years in customer service
Strong English language skills
Hands-on WordPress experience
Shopify familiarity is a plus

Responsibilities

Answer customer inquiries via live chat and email
Deliver high-quality WordPress support for WordPress and related platforms
Identify upsell opportunities as part of customer care

Skills

Customer service experience

English proficiency

WordPress experience

Shopify familiarity

Tools

WordPress

Shopify

Job description

Newfold Digital is seeking a Support Engineer to join Bluehost/Yoast teams in a hybrid environment. The role focuses on answering customer inquiries via live chat and email, delivering high-quality support for WordPress and related platforms, and identifying upsell opportunities as part of customer care.

The ideal candidate has 2+ years in customer service, strong English, and hands-on WordPress experience, with Shopify familiarity as a plus. On-site and shifting schedules are required.

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