WordPress Support Engineer — Hybrid, Customer Care

Newfold Digital; Metro Manila; Hybride; PHP 350 000 - 520 000; Plein temps

Résumé du poste

Newfold Digital is seeking a Support Engineer to join Bluehost/Yoast teams in a hybrid setup. The role focuses on answering customer inquiries via live chat and email, delivering high-quality WordPress support, and assisting with customer care.

The ideal candidate has 2+ years in customer service, strong English, and hands-on WordPress experience, with Shopify familiarity as a plus. On-site and shifting schedules are required.

Qualifications

• 2+ years in customer service
• Strong English language skills
• Hands-on WordPress experience
• Shopify familiarity is a plus

Responsabilités

• Answer customer inquiries via live chat and email
• Deliver high-quality WordPress support for WordPress and related platforms
• Identify upsell opportunities as part of customer care

Connaissances

Customer service experience

English proficiency

WordPress experience

Shopify familiarity

Outils

WordPress

Shopify

Description du poste

Newfold Digital is seeking a Support Engineer to join Bluehost/Yoast teams in a hybrid setup. The role focuses on answering customer inquiries via live chat and email, delivering high-quality WordPress support, and assisting with customer care.

The ideal candidate has 2+ years in customer service, strong English, and hands-on WordPress experience, with Shopify familiarity as a plus. On-site and shifting schedules are required.