HYBRID SETUP ~ Customer Care Representative (Healthcare)- 28K Basic Salary

Nezda Technologies, Inc.; Metro Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Life and accident insurance

Retirement pay

Salary evaluation and bonus

Job summary

Nezda Technologies, Inc. is seeking a customer support associate to respond to inquiries via phone, email, and other channels. You will identify concerns, provide initial solutions, and record issues for timely resolution.

This role requires strong English communication and a reliable internet connection, with a hybrid setup in McKinley, Taguig. The position requires at least 2 years in BPO and a High School diploma, with immediate availability.

Qualifications

• Minimum requirement is a High School graduate
• At least 2 years of BPO experience with each previous employer
• Excellent English communication skills
• Must have a stable internet connection of at least 50 Mbps
• Amenable to a hybrid work setup in McKinley, Taguig
• Available to start as soon as possible

Responsibilities

• Respond to customer inquiries through phone, email, fax, and other support channels
• Identify customer concerns and provide initial assistance or solutions
• Record customer issues and resolutions accurately and escalated concerns when necessary
• Help identify recurring challenges and suggest possible improvements

Skills

Excellent English

Stable internet (50 Mbps)

Education

High School Graduate

Job description

About the role

Respond to customer inquiries through phone, email, fax, and other support channels. Identify customer concerns and provide initial assistance or solutions. Record customer issues and resolutions accurately and escalated concerns when necessary. Help identify recurring challenges and suggest possible improvements.

Key responsibilities

• Respond to customer inquiries through phone, email, fax, and other support channels
• Identify customer concerns and provide initial assistance or solutions
• Record customer issues and resolutions accurately and escalated concerns when necessary
• Help identify recurring challenges and suggest possible improvements

About you

• At least a High School Graduate under the old or new curriculum
• At least 2 years of BPO experience with each previous employer
• Excellent English communication skills
• Must have a stable internet connection of at least 50 Mbps
• Amenable to a hybrid work setup in McKinley, Taguig
• Available to start as soon as possible

Benefits

• HMO coverage effective day 1 with 3 free dependents
• Life and accident insurance effective day 1
• Retirement pay for tenured employees
• Annual company-initiated and performance-based salary evaluation and bonus