Customer Service-Work From Home/Hybrid Set-Up up to 30k Package

Markhali Gaming System Incorporated; Taguig; Hybrid; PHP 267,840 - 345,960; Full time

Benefits offered by this job

HMO from Day 1

Retirement plan and life insurance

Double pay on regular and special holidays

Job summary

A healthcare service provider in Taguig is seeking a Customer Service Agent for a Hybrid Work From Home setup in a healthcare account. The position offers a competitive salary package and requires at least 1 year of experience in healthcare or insurance within a BPO environment. Candidates must possess excellent communication skills and a laptop or desktop for work. Additional benefits include HMO from Day 1 and a retirement plan.

Qualifications

• At least 1 year of experience in Healthcare/Insurance in BPO.
• Must have a laptop or desktop with webcam for the job.

Responsibilities

• Provide accurate information about products and services.
• Handle customer complaints or issues in a professional manner.
• Follow up to ensure customer concerns are resolved.

Skills

Excellent communication skills

Education

Completed at least 2 years in college or Vocational/College Graduate

Job description

HYBRID/WFH SET UP HERE IN BGC TAGUIG !! HEALTHCARE ACCOUNT !!

Customer Service Agent Position | Call Center

SALARY OFFER :24,000 UP TO 31,000 Package

Qualifications :

• Completed at least 2 years in college, or you're a Vocational/College Graduate /No back subjects, No PENDING LOANS
• Must have laptop or desktop with webcam for this process
• At least1 year Healthcare/Insurance(BPO - Must Voice - International) experiences in Eligibility, Claims & Benefits , Not a back office position
• Excellent communication skills
• HMO from Day 1 (plus FREE coverage for qualified dependents!)
• Tools provided for your hybrid setup
• Retirement plan and life insurance
• Double pay on regular and special holidays

Responsibilities

• Customer Interaction
• Answer customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints or issues in a professional and empathetic manner
• Identify and troubleshoot customer problems efficiently.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Follow up to ensure customer concerns are resolved and satisfaction is achieved.