Hybrid Service Desk Engineer (L1/L2) - Public Sector

Asticom Technology Inc; Metro Manila; Hybrid; PHP 279,000 - 670,000; Full time

Benefits offered by this job

HMO / Medical Insurance Coverage

13th Month Pay

Mandatory PH Statutory Benefits (SSS,

Paid Vacation & Sick Leaves

Night Differential Pay & Overtime Pay

Job summary

Asticom Technology Inc. is seeking a Service Desk Engineer (L1/L2) to support enterprise and public sector IT environments on-site or in a hybrid setup.

The role emphasizes frontline and escalation support, hardware, software, network, and access issue resolution across secure infrastructures. The position requires 3+ years in technical support, experience with Active Directory, Microsoft Entra ID, Windows/macOS, VPNs, and ticketing tools.

Qualifications

• 3+ years in technical support, helpdesk, or service desk role.
• Experience supporting government agencies or public sector projects is a plus.
• Strong diagnostic skills across Windows/macOS and basic networking.

Responsibilities

• Serve as frontline and escalation point for Tier 1 and 2 incidents via ticketing tools, phone, and chat.
• Triage, diagnose, and resolve hardware, software, network, VPN, and peripheral issues.
• Administer user access with Active Directory and IAM tools; manage MFA configurations.

Skills

Active Directory

Microsoft Entra ID

Windows 10/11

macOS

VPNs

ServiceNow / Ticketing tools

Intune / SCCM/MECM

ITIL v4 / Security+

Education

College degree or vocational diploma in IT/CS

Tools

ServiceNow

Intune

SCCM/MECM

BMC Remedy

Job description

Asticom Technology Inc. is seeking a Service Desk Engineer (L1/L2) to support enterprise and public sector IT environments on-site or in a hybrid setup.

The role emphasizes frontline and escalation support, hardware, software, network, and access issue resolution across secure infrastructures. The position requires 3+ years in technical support, experience with Active Directory, Microsoft Entra ID, Windows/macOS, VPNs, and ticketing tools.