Azure & Windows Server IT Service Desk Engineer (L1)

Integrated Office Solutions; Manila; Hybrid; PHP 1,842,751 - 3,071,253; Full time

Benefits offered by this job

Competitive Salary & Benefits

Career Growth & Development

Work-Life Balance

Collaborative & Supportive Environment

Job summary

Integrated Office Solutions is looking for an IT Service Desk Engineer to manage Level 1 support and ensure minimal downtime for users. The position involves responding to incidents and providing excellent customer service in a hybrid work environment.

The ideal candidate will have strong technical skills, excellent communication abilities, and experience with Active Directory and Azure. Join a dynamic team and enjoy competitive benefits while contributing to IT service delivery improvements.

Qualifications

• Diagnose and troubleshoot issues including software and hardware.
• Ability to manage multiple incidents simultaneously.
• Strong knowledge of endpoint security tools.

Responsibilities

• Respond to and resolve IT support tickets within agreed SLAs.
• Deliver high-quality end-user support with excellent communication.
• Maintain accurate records of IT assets and configurations.

Skills

Strong problem-solving skills

Excellent communication skills

5-7 years' experience in IT service desk or IT support

Knowledge of Windows and macOS

Management of Active Directory

Basic understanding of networking technologies

Experience with service desk ticketing tools

Education

Degree qualified within an appropriate discipline

Tools

Microsoft 365

Azure

ServiceNow

Job description

Integrated Office Solutions is looking for an IT Service Desk Engineer to manage Level 1 support and ensure minimal downtime for users. The position involves responding to incidents and providing excellent customer service in a hybrid work environment.

The ideal candidate will have strong technical skills, excellent communication abilities, and experience with Active Directory and Azure. Join a dynamic team and enjoy competitive benefits while contributing to IT service delivery improvements.