Hybrid Service Coordination & Operations Analyst

Outsourced; Manila; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Hybrid / Flexidesk

Competitive salaries

Growth opportunities

Job summary

Outsourced.ph in Manila is seeking a Service Coordination & Business Support Analyst to act as the central coordination point across operations, BPO services and Managed Services. You will log and manage support tickets, track incidents through resolution, and maintain lines of communication with users.

The role emphasizes governance, reporting, onboarding, and process monitoring with a hybrid work model (office at least 10 times per month), 6:30 AM to 3:30 PM, and a focus on data quality and

Qualifications

• 3+ years experience in service coordination, business administration or support functions.
• Strong stakeholder management skills.
• Excellent written and verbal communication.
• Experience working with business systems.
• Strong planning and organisational capability.

Responsibilities

• Act as first point of contact for operational support requests and log/manage tickets.
• Coordinate escalations to Managed Services teams and track incidents through to resolution.
• Maintain communication with users regarding issue status and service records.
• Maintain customer, vendor and item master records; support data quality and governance.
• Prepare operational performance reports and monitor KPI performance.
• Coordinate onboarding and access requests; support governance and service review meetings.
• Monitor business process completion and track interface/integration exceptions.

Skills

Stakeholder management

Communication (written and verbal)

Business systems experience

Planning & organisational capability

Service coordination

Tools

ServiceNow

Microsoft Dynamics 365

Job description

Outsourced.ph in Manila is seeking a Service Coordination & Business Support Analyst to act as the central coordination point across operations, BPO services and Managed Services. You will log and manage support tickets, track incidents through resolution, and maintain lines of communication with users.

The role emphasizes governance, reporting, onboarding, and process monitoring with a hybrid work model (office at least 10 times per month), 6:30 AM to 3:30 PM, and a focus on data quality and