Hybrid Senior Technical Coach & AI Enablement Lead
Octal Philippines Inc.
Aumenta le possibilità di ricevere una risposta da questo datore di lavoro
Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.
Descrizione del lavoro
Octal Philippines Inc. is seeking a Senior Technical Coach to lead technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex products such as OneSite, Knock, and Accounting.
The role bridges technical expertise with coaching excellence to ensure KPIs are met, high-quality resolutions are delivered, and ongoing improvements through AI enablement, coding, automation, and development of agentic AI solutions.
Competenze
- Bachelor’s degree in IT, Business, or related field (or equivalent experience).
Mansioni
- Lead technical enablement and performance coaching across Technical Coaches and frontline Support agents.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Octal Philippines Inc. is seeking a Senior Technical Coach to lead technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex products such as OneSite, Knock, and Accounting.
The role bridges technical expertise with coaching excellence to ensure KPIs are met, high-quality resolutions are delivered, and ongoing improvements through AI enablement, coding, automation, and development of agentic AI solutions.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
