Senior Technical Coach & Frontline Support Leader

Octal Philippines Inc.; Manila; On-site; PHP 900,000 - 1,100,000; Full time

Benefits offered by this job

RealPage product certifications

Coaching Certification

Job summary

Octal Philippines Inc. is seeking a senior Technical Coach to mentor and develop Technical Coaches and Customer Support Specialists, ensuring high-quality technical assistance across RealPage products. The role emphasizes coaching excellence, operational performance, and AI-enabled support innovation.

Ideal candidates combine a strong RealPage background, excellent communication, and a passion for growing others through hands-on coaching and documented resources.

Qualifications

• Bachelor’s degree in IT, Business, or related field (or equivalent experience).
• 2+ years in technical support (SaaS, ERP, or property tech preferred).
• Experience supporting complex products (OneSite, Accounting, CRM tools).
• Minimum 2 years experience as Technical Coach or equivalent role.
• Experience in Python, AI tools, automation, or scripting preferred.
• Certification in Learn2Lead / Lead2Succeed.
• RealPage product certifications (multiple modules).
• Coaching Certification.
• Proven experience in performance coaching in a metric‑driven environment.
• 1 year plus in coaching, training, or leadership role.

Responsibilities

• Mentor and develop Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance.
• Drive technical capability building, escalation reduction, and adoption of AI-enabled support solutions.
• Provide hands‑on coaching and create technical resources to improve FCR and agent confidence.

Skills

Technical coaching

Customer support

SaaS/ERP knowledge

RealPage products

Python / AI automation

Performance coaching

Coaching in metric-driven environments

Education

Bachelor’s degree in IT or Business

Tools

Learn2Lead / Lead2Succeed certification

Job description

Octal Philippines Inc. is seeking a senior Technical Coach to mentor and develop Technical Coaches and Customer Support Specialists, ensuring high-quality technical assistance across RealPage products. The role emphasizes coaching excellence, operational performance, and AI-enabled support innovation.

Ideal candidates combine a strong RealPage background, excellent communication, and a passion for growing others through hands-on coaching and documented resources.