Senior AI-Enabled Technical Enablement Coach

Our Clients; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Our Clients is seeking an experienced Technical Coach - Trainer to elevate the technical capabilities of customer support teams through coaching, mentoring, and enablement. The role acts as a senior SME for advanced troubleshooting, coaching excellence, and AI-enabled tooling adoption to improve agent performance and reduce escalations.

The ideal candidate combines strong coaching experience with hands-on technical support know-how, ready to drive learning paths and knowledge transfer across

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline, or equivalent professional experience.

Responsibilities

• Deliver one-on-one and group coaching sessions to customer support professionals, focusing on technical troubleshooting, resolution quality, and customer experience.
• Mentor technical coaches and support specialists to strengthen coaching effectiveness, technical expertise, and knowledge transfer.
• Guide support teams in resolving complex product, configuration, integration, and application issues.
• Conduct case reviews and technical deep-dive sessions to reinforce best practices and improve problem-solving capabilities.
• Monitor coaching outcomes and recommend targeted development plans based on performance metrics.
• Serve as a senior technical subject matter expert for complex software solutions and enterprise applications.
• Identify technical skill gaps and develop structured learning paths to improve team capability.
• Design and deliver advanced technical training programs, workshops, and knowledge-sharing sessions.
• Develop and maintain technical documentation, quick reference guides, troubleshooting resources, and learning materials.

Skills

Coaching & mentoring

Leadership

Analytical problem-solving

Communication skills

Education

Bachelor's degree in IT/CS/Business or related

Tools

Python scripting

Automation

AI tools

Job description

Our Clients is seeking an experienced Technical Coach - Trainer to elevate the technical capabilities of customer support teams through coaching, mentoring, and enablement. The role acts as a senior SME for advanced troubleshooting, coaching excellence, and AI-enabled tooling adoption to improve agent performance and reduce escalations.

The ideal candidate combines strong coaching experience with hands-on technical support know-how, ready to drive learning paths and knowledge transfer across