Hybrid: Senior Revenue Operations Analyst

Instructure, Inc.; Manila; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning resources

Tech & tools

Recognition program

Inclusive culture

Job summary

Instructure, Inc. is seeking a Senior Analyst – Revenue Operations to join our Hybrid, full-time team. You will support sales tooling environments, handle escalations, and drive process improvements across compensation, deal desk, and territory management to ensure compliance and efficiency.

The role requires deep experience with Salesforce, Tableau, Clari, and related platforms, plus strong analytical skills, data validation, and cross-functional collaboration.

Qualifications

• Experience in supporting and handling escalations for user management and profile setup within sales tools such as Clari, Tableau, Salesforce and CRM platforms.
• Proficiency in Tableau and Salesforce dashboards, reporting, troubleshooting, and backend support.
• Deal Desk support experience, including handling escalations, responding to queries, and resolving errors related to quotes, pricing, opportunity splits, and order forms.
• Knowledge or experience in renewals support, including responding to renewal-related queries and resolving data errors.
• Strong understanding of Sales Operations (SaaS operations), Rules of Engagement, and Audit Processes.

Responsibilities

• Handle escalations and complex issues related to sales onboarding and offboarding, including workflow concerns.
• Collaborate with IT and third-party vendors to troubleshoot issues beyond initial analyst support for sales tools, user management, and reporting requests in Clari and other platforms.
• Audit new logos, renewals with upsells, and deal splits to ensure accuracy and compliance.
• Manage escalated and urgent requests while conducting quality checks on analysts’ ticket resolutions.
• Collaborate with the Deal Desk team to resolve complex issues, identify training needs, and streamline processes.
• Analyze issue trends through reporting, conduct root cause analysis, and recommend automation or process improvements.

Skills

Sales tools escalations

Salesforce

Tableau

Deal Desk

Pricing audits

Renewals support

Data accuracy

Root cause analysis

SOPs & workflows

Tools

Zendesk

Jira

ClickUp

Confluence

Outreach

Clari

Salesforce

Job description

Instructure, Inc. is seeking a Senior Analyst – Revenue Operations to join our Hybrid, full-time team. You will support sales tooling environments, handle escalations, and drive process improvements across compensation, deal desk, and territory management to ensure compliance and efficiency.

The role requires deep experience with Salesforce, Tableau, Clari, and related platforms, plus strong analytical skills, data validation, and cross-functional collaboration.