Hybrid Senior Deal Desk & Revenue Ops Specialist

ZENDESK, INCORPORATED; Manila; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

Zendesk is seeking a Sr. Specialist, Deal Support to join our team. You will oversee end-to-end deal processing for standard to medium-complexity transactions, partnering with Sales, Finance, Legal, and Revenue Recognition to ensure accurate and compliant deal flow.

You’ll balance policy adherence with a customer-focused mindset, drive timely deal closures, and contribute to continuous improvement across regional operations while meeting SLAs and audit requirements.

Qualifications

• Principled integrity with high accuracy and compliance.
• Clear, diplomatic communication of policies to internal stakeholders.
• Self-starting ownership to track deal progress and meet strict SLAs.
• Curiosity to understand root causes of bottlenecks and drive improvements.
• 2–4 years in Deal Desk, Sales Ops, Finance, Contract Management, or related area.

Responsibilities

• Deal Processing & Governance: manage deals per guidelines and support audits.
• Sales Partnership & Advisory: advise pre-signature inquiries and guide sales through deal flow requirements.
• Cross-Functional Collaboration: coordinate with Sales, Finance, Legal, and Revenue teams; participate in regional deal reviews.
• Root Cause Analysis (RCA): identify high-complexity deals and contribute to RCA discussions.
• Continuous Improvement: support ad-hoc projects and process mapping to improve efficiency.
• Performance Management: ensure daily deliverables meet SLAs.

Skills

Principled Integrity

Service-M minded Communication

Proactive Ownership

Analytical Curiosity

Relevant Experience

Job description

Zendesk is seeking a Sr. Specialist, Deal Support to join our team. You will oversee end-to-end deal processing for standard to medium-complexity transactions, partnering with Sales, Finance, Legal, and Revenue Recognition to ensure accurate and compliant deal flow.

You’ll balance policy adherence with a customer-focused mindset, drive timely deal closures, and contribute to continuous improvement across regional operations while meeting SLAs and audit requirements.