Banking Product Support Analyst II — Hybrid/Night Shift

FIS; Makati; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Flexible work environment

Diverse atmosphere

Professional development resources

Opportunities to volunteer

Competitive salary and benefits

Job summary

FIS is seeking a dedicated Product Support Specialist to provide expert assistance on financial transactions and operational compliance for our clients. The role requires a blend of US banking experience and strong problem-solving skills, working in a hybrid environment.

You will engage with clients to solve issues in their software applications, document findings, and enhance product quality. Excellent communication and analytical skills are essential for success in this role.

Qualifications

• Prior US banking or finance related experience; required.
• Customer service-oriented with strong relationship building skills.
• Ability to troubleshoot software applications.

Responsibilities

• Financial transactions and operational compliance.
• Provide expert support to customers regarding products.
• Document and analyze client issues to improve quality.

Skills

US banking or finance experience

Customer service orientation

Strong problem-solving skills

Excellent communication skills

Analytical skills

Education

Bachelor of Business Administration

Job description

FIS is seeking a dedicated Product Support Specialist to provide expert assistance on financial transactions and operational compliance for our clients. The role requires a blend of US banking experience and strong problem-solving skills, working in a hybrid environment.

You will engage with clients to solve issues in their software applications, document findings, and enhance product quality. Excellent communication and analytical skills are essential for success in this role.