Hybrid Sales Ops & CRM Analytics Analyst

AECOM Corporation; Taguig; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

AECOM is seeking an organised Salesforce Administrator to support the Salesforce ecosystem across the regional sales and pursuit teams. You will manage data quality, governance and reporting, while delivering dashboards and insights to business leaders.

The role emphasizes operational excellence, user enablement, and cross-functional collaboration to drive sales effectiveness in a hybrid work environment within the Philippines region.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, Marketing, Economics or related field.
• Typically 3+ years of experience in Salesforce administration, sales operations, reporting or CRM support roles.
• Hands-on experience using Salesforce CRM.
• Experience producing sales, pipeline and performance reporting.
• Strong Excel skills, including data analysis, reporting and dashboard creation.
• Experience creating reports and visualisations using Power BI or similar tools.
• Strong attention to detail and commitment to data accuracy.
• Good analytical and problem-solving skills.
• Ability to manage multiple priorities and deliver work to deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Experience working with stakeholders across multiple teams and geographies.
• Experience with Power BI, Power Query, Power Automate or related Microsoft technologies.
• Experience supporting sales, business development, capture or pursuit teams.
• Knowledge of CRM data management, governance and reporting best practices.
• Experience within professional services, engineering, infrastructure, consulting or similar environment.
• Familiarity with sales pipelines, opportunity management, forecasting and work-winning processes.
• Experience using AI-enabled tools to improve reporting efficiency and business insight.

Responsibilities

• Maintain Salesforce data quality and update opportunity, client and pipeline information.
• Monitor CRM compliance and support users in maintaining accurate records.
• Provide first-line Salesforce support and troubleshoot basic issues.
• Support user onboarding, training and adoption activities.
• Assist with system enhancements, testing and implementation of new Salesforce functionality.
• Create and maintain user guides, process documentation and training materials.
• Develop dashboards and visualisations using Salesforce, Power BI and Excel.
• Produce regular sales, pipeline, forecast and pursuit reports for business leaders.
• Analyse pipeline movements, opportunity progression and win rates.
• Provide ad hoc reporting and analysis in response to business requests.

Skills

Salesforce administration

Sales operations

Reporting

Data quality

Dashboarding

Education

Bachelor's degree in Business/IT

Tools

Power BI

Excel

Power Query

Power Automate

Job description

AECOM is seeking an organised Salesforce Administrator to support the Salesforce ecosystem across the regional sales and pursuit teams. You will manage data quality, governance and reporting, while delivering dashboards and insights to business leaders.

The role emphasizes operational excellence, user enablement, and cross-functional collaboration to drive sales effectiveness in a hybrid work environment within the Philippines region.