Hybrid Patient Services Scheduler & Care Coordinator

Outsourced; Cebu City; Hybrid; PHP 2,010,000 - 2,638,000; Full time

Job summary

Outsourced is seeking a Patient Services Representative to provide centralized scheduling support for all company locations, primarily supporting U.S. dermatology and plastic surgery practices. This hybrid role combines Outsourced offices with remote work and requires alignment with U.S.

business hours. The ideal candidate has 2+ years in a fast-paced English-speaking call center, with strong communication skills and HIPAA compliance.

Qualifications

• 2+ years in a fast-paced, English-speaking call center or supporting U.S. healthcare practices.
• Excellent spoken and written English with professional communication style.
• HIPAA privacy and security standards adherence.

Responsibilities

• Schedule medical, surgical, and cosmetic appointments per provider protocols.
• Identify correct appointment types and schedule with appropriate providers.
• Optimize providers' schedules to reduce gaps and maximize utilization.

Skills

Call center experience

English proficiency

Job description

Outsourced is seeking a Patient Services Representative to provide centralized scheduling support for all company locations, primarily supporting U.S. dermatology and plastic surgery practices. This hybrid role combines Outsourced offices with remote work and requires alignment with U.S.

business hours. The ideal candidate has 2+ years in a fast-paced English-speaking call center, with strong communication skills and HIPAA compliance.