Hybrid NOC Tier 1 Engineer

KMC Solutions; Taguig; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + free dependent

Pantry access

Learning opportunities

Cloud HR access

Above standard leaves

Job summary

KMC Solutions is seeking a NOC Network Tier 1 specialist to coordinate onsite support and ensure network availability. The role involves monitoring, basic hardware/software support, and incident resolution with a focus on Layer 1/2 tasks.

Location is hybrid with access to company benefits including HMO, pantry perks, and ongoing learning opportunities. Strong communication and basic networking knowledge are required, with 1–2 years in networking preferred.

Qualifications

• 1-2 years of experience in handling network (specifically Dell devices)
• Understanding of basic Networking concepts (OSI, IP addressing, VLAN, Layer 2, STP)
• Excellent communicator with clients at all levels

Responsibilities

• Acknowledge calls and assigned service requests via Service Desk per SLA
• Monitor system health and acknowledge alerts in centralized monitoring (Solarwinds NPM)
• Provide Level 1 technical support (hardware & configuration)
• Respond and own issues until resolution of hardware or software problems
• Perform network L1 implementations and troubleshooting
• Document Method of Procedures for hardware/software maintenance
• Assist OSS in duties as assigned
• Interface with NOC and Service Desk during critical events/outages
• Provide escalation support to supervisor
• Perform initial installation, racking and configuring of server/data center infrastructure

Skills

Layer 2 devices

Hardware & software support

Network troubleshooting

Incident management

Tools

Dell devices

Ruckus products

Job description

KMC Solutions is seeking a NOC Network Tier 1 specialist to coordinate onsite support and ensure network availability. The role involves monitoring, basic hardware/software support, and incident resolution with a focus on Layer 1/2 tasks.

Location is hybrid with access to company benefits including HMO, pantry perks, and ongoing learning opportunities. Strong communication and basic networking knowledge are required, with 1–2 years in networking preferred.