Junior Network Engineer (NOC Operations) | Onsite | SM Aura, Taguig

KMC Solutions; Taguig; Hybrid; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive pay

HMO with dependents

Pantry access

Learning opportunities

Cloud HR Sprout access

Above standard leaves

Job summary

KMC Solutions is hiring a NOC NETWORK TIER 1 in the Philippines. The role focuses on on-site support to ensure network availability and reliability, with a hybrid work setup and interaction with enterprise-level stakeholders.

The candidate will acknowledge service requests, monitor system health via Solarwinds NPM, and provide Level 1 hardware and software support while aiming for rapid resolution and minimal downtime.

Qualifications

• Fundamental networking knowledge including OSI, IP addressing and VLANs.
• Experience with L1/L2 troubleshooting in a network operations context.
• Familiarity with Dell devices and Ruckus access points is a plus.

Responsibilities

• Acknowledge calls and assign service requests, incidents or queries via Service Desk per SLA.
• Monitor system health and acknowledge alerts in centralized monitoring (Solarwinds NPM).
• Provide Level 1 technical support (hardware & configuration).
• Respond to and own issues until resolution of hardware or software problems.
• Perform L1 network implementations and troubleshooting.
• Document Procedures for hardware and software maintenance.

Skills

Networking

Network troubleshooting

Dell devices

UTP cabling

OSI model

VLAN

Ruckus products

Hardware knowledge

Tools

Solarwinds NPM

Job description

Make your next big career move by applying as KMC Solutions’ next NOC NETWORK TIER 1

TheNOCNetworkTier1coordinates andfacilitatesonsite support to anynetworkrelated concerns and issues.He/she is responsibleformaintainingnetworkavailability and reliability.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.

• Making sound decision-making and flexibility to ensure team dynamics and productivity.

• Hybrid work setup

• Competitive salary and benefits

• HMO + free dependent

• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)

• Diverse learning & growth opportunities

• Accessible Cloud HR platform (Sprout)

• Above standard leaves

The main responsibilities of a NOC NETWORK TIER 1 include:

• Acknowledgethe calls andassigned service requests,incidents,or queries via Service Desk according to SLA.

• Monitor the system health and acknowledge alert in the centralizedmonitoring (Solarwinds NPM)

• Provide Level 1 Technical support (Physical & Configuration Support)

• Respond and own until resolution of hardware or software problems

• Network L1implementations and troubleshooting

• Document Method of Procedures for Maintenance of Hardware and Software initiatives.

• Assist OSS to perform duties asassigned.

• Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages

• Provide Escalation Support to immediate superior.

• Perform hardwareinitialinstallation, racking and configuring of server and data center infrastructure

To apply, you must be an expert on the following requirements:

• Set upandadministrativeLayer 2 devices.

• Provide hardware and software engineering support for I.T client / server applications.

• Intervene in situations which require an immediate response such as external virus or malware threats.

• Schedule routine maintenance tasks on assignednetworks, to ensure that downtime is eradicated.

It will also be favorable if you are knowledgeable in:

• At least1 -2years experienced in handlingnetwork(Specific for Dell devices).

• Knowledge in physical layer(UTP cables, CAT5e, CAT6 etc.)

• Previous experience working withnetworkL1troubleshooting.

• Networkstandards and/or related degree with internship.

• Must be an excellent communicator/facilitator; ability to interface with clients at all level

• Knowledge in handlingnetwork and access point. Such as:Dell and Ruckus Products.

• Basic Networking(OSI, IP addressing, VLAN, basic routing and Layer 2 devices and STP).