Hybrid Night-Shift: Complex Orders Specialist

Masergy Philippines Inc.; Pasig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Comcast Business is seeking an Order Management Specialist to oversee complex customer orders across the lifecycle. You will review, validate, and enter orders while partnering with Sales, Project Management, Service Delivery, Engineering, and Billing to ensure accurate and timely fulfillment.

The role requires 3+ years of experience in order management or related fields, strong analytical and communication skills, and the ability to work a hybrid schedule (3 days onsite and 2 days remote) with

Qualifications

• 3+ years of Order Management, Operations, Telecommunications, or related experience.
• Experience managing complex orders across multiple systems.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication abilities.
• Able to work nights and a hybrid schedule.

Responsibilities

• Review and process complex customer orders for accuracy and completeness.
• Perform order validation, customer information setup, serviceability checks, and order entry.
• Manage order changes, renewals, migrations, disconnects, and exception requests.
• Troubleshoot order fallout, rejects, and system issues.
• Coordinate with cross-functional teams to resolve order-related concerns.
• Maintain data integrity across multiple systems and platforms.
• Support process improvement and automation initiatives.
• Meet quality, productivity, and service level objectives.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

Order management

Telecommunications

Analytical skills

Communication

Multi-tasking

Night shift

Hybrid work

Education

Bachelor's degree

Tools

CRM

Order management systems

Workflow systems

Job description

Comcast Business is seeking an Order Management Specialist to oversee complex customer orders across the lifecycle. You will review, validate, and enter orders while partnering with Sales, Project Management, Service Delivery, Engineering, and Billing to ensure accurate and timely fulfillment.

The role requires 3+ years of experience in order management or related fields, strong analytical and communication skills, and the ability to work a hybrid schedule (3 days onsite and 2 days remote) with