Order Management Specialist (Hybrid - Night Shift)

Masergy Philippines Inc.; Pasig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Comcast Business is seeking an Order Management Specialist to oversee complex customer orders across the lifecycle. You will review, validate, and enter orders while partnering with Sales, Project Management, Service Delivery, Engineering, and Billing to ensure accurate and timely fulfillment.

The role requires 3+ years of experience in order management or related fields, strong analytical and communication skills, and the ability to work a hybrid schedule (3 days onsite and 2 days remote) with

Qualifications

• 3+ years of Order Management, Operations, Telecommunications, or related experience.
• Experience managing complex orders across multiple systems.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication abilities.
• Able to work nights and a hybrid schedule.

Responsibilities

• Review and process complex customer orders for accuracy and completeness.
• Perform order validation, customer information setup, serviceability checks, and order entry.
• Manage order changes, renewals, migrations, disconnects, and exception requests.
• Troubleshoot order fallout, rejects, and system issues.
• Coordinate with cross-functional teams to resolve order-related concerns.
• Maintain data integrity across multiple systems and platforms.
• Support process improvement and automation initiatives.
• Meet quality, productivity, and service level objectives.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

Order management

Telecommunications

Analytical skills

Communication

Multi-tasking

Night shift

Hybrid work

Education

Bachelor's degree

Tools

CRM

Order management systems

Workflow systems

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We are seeking a highly organized and detail-oriented Order Management Specialist to manage complex customer orders throughout the order lifecycle. This role is responsible for reviewing, validating, entering, and managing orders across multiple systems while partnering with Sales, Project Management, Service Delivery, Engineering, and Billing teams to ensure accurate and timely order fulfillment.

Responsibilities

• Review and process complex customer orders for accuracy and completeness.
• Perform order validation, customer information setup, serviceability checks, and order entry.
• Manage order changes, renewals, migrations, disconnects, and exception requests.
• Troubleshoot order fallout, rejects, and system issues.
• Coordinate with cross-functional teams to resolve order-related concerns.
• Maintain data integrity across multiple systems and platforms.
• Support process improvement and automation initiatives.
• Meet quality, productivity, and service level objectives.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements

• 3+ years of Order Management, Operations, Telecommunications, or related experience.
• Experience managing complex orders across multiple systems.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced attention to detail and commitment to accuracy.
• Able to work in a night shift schedule and in a hybrid work setup (3 days onsite and 2 days remote work weekly arrangement)
• Amenable to work in Ortigas Center, Pasig City

Preferred Skills

• Knowledge of sales order acceptance, provisioning, billing, and service delivery processes.
• Experience with CRM, order management, and workflow systems.
• Telecommunications or technology industry experience preferred.

What Success Looks Like

• High order accuracy and quality performance.
• Strong customer and stakeholder partnership.
• Effective resolution of complex order issues.
• Ability to navigate multiple systems while managing end-to-end order execution.
• Continuous focus on operational excellence and process improvement.
• Ideal candidates combine technical expertise, critical thinking, customer focus, and strong operational knowledge to successfully manage complex orders from intake through completion.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education

Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Equal Opportunity Workplace

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

General Information

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.