Telecom Services Coordinator - Hybrid, Night Shifts

Comcast; Philippines; Hybride; PHP 450 000 - 650 000; Plein temps

Résumé du poste

Comcast is seeking an Order Management professional to facilitate customer orders as a primary liaison and support system updates. You will handle technically complex orders, assist multi-location customers, and mentor peers in a hybrid work environment in Pasig City. Night shifts may be required.

The role emphasizes process improvement, contract compliance, and proactive service delivery across on-site and remote sites, with a focus on accurate order tracking and vendor coordination.

Qualifications

• At least 1–2 years of relevant work experience.
• Experience in the telecommunications industry.
• Experience in supporting the off-net ordering process, broadband products, and provisioning.
• Excellent communication skills.
• Able to work in a hybrid work setup (3 days onsite and 2 days remote work weekly).
• Amenable to working a night shift work schedule.
• Amenable to work in Oritgas Center, Pasig City.

Responsabilités

• Ensuring contracts adhere to submission criteria, compliance, and making approval decisions.
• Leading new initiatives, championing system updates, and promoting product offerings.
• Acting as a subject matter expert for job knowledge and mentoring less experienced staff.
• Acting proactively to identify and recommend process improvement opportunities.
• Handling orders requiring advanced technical knowledge and customer understanding.
• Supporting complex multi-location customers with diverse services at each site.
• Building, tracking, and monitoring orders through system navigation and coordination.
• Serving as the primary contact for customer IT/technical personnel and vendor interactions.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Connaissances

Communication skills

Telecommunications

Hybrid work schedule

Night shift availability

Orders provisioning

Formation

High School Diploma / GED

Description du poste

Comcast is seeking an Order Management professional to facilitate customer orders as a primary liaison and support system updates. You will handle technically complex orders, assist multi-location customers, and mentor peers in a hybrid work environment in Pasig City. Night shifts may be required.

The role emphasizes process improvement, contract compliance, and proactive service delivery across on-site and remote sites, with a focus on accurate order tracking and vendor coordination.