Hybrid MSP Client Operations Coordinator | Evening Shift

First Focus AU; Pasig; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work arrangements

Growth opportunities

US-based MSP exposure

Modern offices in Ortigas/Alabang

Job summary

First Focus AU, a boutique US-based MSP, is seeking a Client Operations Coordinator in the Philippines. You’ll be embedded in the operations team, ensuring every onsite visit is organised, communicated and executed seamlessly from Ortigas or Alabang.

Work in a hybrid setup with an evening shift starting at 8:00 PM Philippine time, collaborating with a US team to deliver exceptional client experiences and process improvements while growing with the company.

Qualifications

• Experience as a Service Coordinator within an MSP is strongly preferred.
• Experience coordinating field technicians or onsite service teams.
• Excellent written and verbal communication skills are essential.
• Outstanding organisational and time management abilities are required.

Responsibilities

• Coordinate and optimise technician schedules for onsite client visits.
• Communicate proactively with clients regarding upcoming appointments and schedule changes.
• Ensure technicians have everything they need before arriving onsite including hardware and access details.
• Monitor service boards and identify scheduling gaps, conflicts and workflow issues.
• Review MSP automation and service board alerts to ensure nothing slips through the cracks.
• Manage emails, planner tasks and operational follow-ups.
• Send next-day visit confirmations and daily client updates.
• Conduct service board audits to maintain accuracy and process compliance.
• Partner with service leadership to improve scheduling workflows and operational efficiency.
• Analyse recurring scheduling trends and identify opportunities for improvement.
• Occasionally assist with client equipment pickups or deliveries where required.

Skills

Excellent written and verbal comms

Strong organisational skills

Attention to detail

Client-focused mindset

Problem-solving

Education

PA qualification or diploma

Tools

Microsoft Office

Job description

First Focus AU, a boutique US-based MSP, is seeking a Client Operations Coordinator in the Philippines. You’ll be embedded in the operations team, ensuring every onsite visit is organised, communicated and executed seamlessly from Ortigas or Alabang.

Work in a hybrid setup with an evening shift starting at 8:00 PM Philippine time, collaborating with a US team to deliver exceptional client experiences and process improvements while growing with the company.