Hybrid MENA Card Accounts Servicing & Maint Specialist

HSBC; Quezon City; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

HSBC Philippines is seeking an entry‑level Processor Account Servicing and Maintenance – MENA Cards for hybrid work in Quezon City. You will learn procedures, handle requests accurately, and maintain high-quality performance while supporting the team.

Responsibilities include applying process standards, flagging irregular transactions, and delivering professional service to customers. The role emphasizes growth, learning, and teamwork within HSBC’s global banking environment.

Qualifications

• Fluent English speaking and writing ability.
• Strong business letter and report writing skills.
• Ability to quickly grasp new processes and data.
• Basic computer literacy and familiarity with common software.
• Flexibility to work shifts.
• Good interpersonal skills and ability to build rapport with colleagues and customers.

Responsibilities

• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Ensure that the productivity and quality levels are achieved as per the standards set for the process.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Work productively, professionally and demonstrate ways to improve customer service.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.

Skills

English fluency

Business writing

Numeracy

Basic computer skills

Shift flexibility

Rapport building

Job description

HSBC Philippines is seeking an entry‑level Processor Account Servicing and Maintenance – MENA Cards for hybrid work in Quezon City. You will learn procedures, handle requests accurately, and maintain high-quality performance while supporting the team.

Responsibilities include applying process standards, flagging irregular transactions, and delivering professional service to customers. The role emphasizes growth, learning, and teamwork within HSBC’s global banking environment.