Processor Account Servicing and Maintenance - MENA Cards Lending Services

HSBC; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

HSBC Philippines is seeking an entry‑level Processor Account Servicing and Maintenance – MENA Cards for hybrid work in Quezon City. You will learn procedures, handle requests accurately, and maintain high-quality performance while supporting the team.

Responsibilities include applying process standards, flagging irregular transactions, and delivering professional service to customers. The role emphasizes growth, learning, and teamwork within HSBC’s global banking environment.

Qualifications

• Fluent English speaking and writing ability.
• Strong business letter and report writing skills.
• Ability to quickly grasp new processes and data.
• Basic computer literacy and familiarity with common software.
• Flexibility to work shifts.
• Good interpersonal skills and ability to build rapport with colleagues and customers.

Responsibilities

• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Ensure that the productivity and quality levels are achieved as per the standards set for the process.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Work productively, professionally and demonstrate ways to improve customer service.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.

Skills

English fluency

Business writing

Numeracy

Basic computer skills

Shift flexibility

Rapport building

Job description

Processor Account Servicing and Maintenance - MENA Cards Lending Services

Location: Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest: Commercial Banking

Role Workstyle: Hybrid Worker

Date: 14 Sept 2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Account Servicing and Maintenance – MENA Cards

In this role, you will:

• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Ensure that the productivity and quality levels are achieved as per the standards set for the process.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Work productively, professionally and demonstrate ways to improve customer service.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.

Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally

To be successful in this role, you should meet the following requirements:

• Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.

Experience

• Work experience not essential.

Skills

• Ability to speak and understand English fluently.
• Ability to write business letters and reports
• Ability to grasp quickly.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Flexibility to work shifts.
• Ability to build rapport with people. Ability to maintain focus while working with voluminous data

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.