Processor Account Servicing and Mnt - Malta Chargebacks Lending Services

HSBC; Quezon City; On-site; PHP 1,522,000 - 2,319,000; Full time

Job summary

HSBC is seeking an experienced Customer Service Executive – Malta Chargebacks to support customers in raising chargebacks and to identify potential fraud. The role emphasizes strong communication, problem solving, and adherence to HSBC values.

The position requires graduates or equivalents, strong language skills, and the ability to meet tight deadlines. The role is hybrid, with enhanced vetting and local work eligibility prioritized.

Qualifications

• Excellent communication skills both verbal and written.
• Knowledge and experience in problem solving techniques.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to meet tight deadlines.

Responsibilities

• Supports our customers in raising chargebacks.
• Identifies possible fraud and helps our customer reclaim the funds.
• Identifies upcoming trends and new types of scams and fraud attacks.
• Acts as a role model for HSBC Values and Behaviors (Open, Connected, Dependable).
• Supports colleagues and customers and values diversity.

Skills

Communication skills (verbal & written

Problem solving

Fast learner

Meeting tight deadlines

Education

Graduate or equivalent

Job description

Processor Account Servicing and Mnt - Malta Chargebacks Lending Services

Location: Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 14 Sept 2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive – Malta Chargebacks

In this role, you will:

• Supports our customers in raising chargebacks
• Identifies possible fraud and helps our customer reclaim the funds
• Identifies upcoming trends and new types of scams and fraud attacks
• Supports our customers in raising chargebacks
• Identifies possible fraud and helps our customer reclaim the funds
• Identifies upcoming trends and new types of scams and fraud attacks
• Acts as a role model for our Group Values and Behaviors (Open,
• Connected, Dependable), supporting colleagues and customers
• Values diversity amongst team

To be successful in this role, you should meet the following requirements:

• Must have education standard to Graduate or equivalent and be of a legal working age
• Must be proficient language(s) required by the process
• Excellent communication skills both verbal and written
• Knowledge and experience in problem solving techniques
• Ability to learn quickly and transfer knowledge appropriately
• Ability to meet tight deadlines

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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